harvey santos

* Fulfilling stores request to improve store operations and sales * Reporting on daily operations, inventory, transport scheduling, KPI results and supplier issues * Ensure all stock is of good quality and within date by rotating according to the rotation schedule, FIFO * Ensuring all orders picked, packed, wrapped, labelled and despatched accordingly * Allocating duties and managing teams to get the best outcome achieved * Responsible for enforcing company SOP’s and OHS practices * Continuous improvements and optimizing processes * Leadership and people management including training and development, performance review, mentoring * Manage staff according to the principles of the ALDI Management System

* Reported directly to the Marketing Leader, the role was to successfully grow the business through new channels online * Developed new business and increasing online sales * Ensured customer care and order management are met on a daily basis through Online * Managed E-Commerce websites by updating content, online merchandising, promotions and clearances * Maintained all three business content through Content Management Systems. * Market research, data analysis and Google analytics to report on performance, trends and consumer behaviour * Developed online promotions * Email marketing campaigns to target customers * Search engine optimisation & PPC * Social Media Marketing (Facebook, Google+, Instagram, Twitter and LinkedIn) * Communicated company news, events, product information via sharepoint and videos * Produced employee and customer surveys (NPS) and use data to gather insight for the business in areas to improve * lead CIP teams to develop, create and work on projects consisted on automation.

* Reporting to the Operations Manager my responsibilities included: * Led a team of 10-20 people dependent on seasonality. * Led the picking team with training with RF scanners, pick locations, products and safety procedures. * Lead the despatch team to rectify any inaccuracies of any pickers, generating invoices, scanning order numbers to the right transport couriers, generating manifests and safely securing pallets into trucks on time. * Improved processes, removing double handling and being part of CIP to increase productivity. * Helped large customers with their stock integrity and warehousing (Adidas, Hush Puppies, Arnott’s, Cole’s groceries). * Assisted the Operations Manager and Inventory Manager with Ad-hoc duties and stock reports.

* During the Graduate program, I assisted with several key projects across all facets of the business. * Assisted with the pricing structure for VICTAS and assigned customers to the right pricing modifier in accordance to their yearly spend. * Being involved in CIP to improve processes, eliminate waste and promote safety across warehouse and branch networks. * Assisted with five branch relocation's across VIC and coordinated with suppliers to manage branch stock, show room layouts, advertising and promotions for branch launches. * Assisted the Sales Leader and Business Development Managers with large contract customers across ANZ, submitting reports, quotes, open orders and general enquiries. * Assisted in the development of an online CRM for VICTAS for sales representatives, categorised their customer base, mapping efficient routes for sales representatives, managed and updated customer segments, and reported to the Sales Leader of weekly call cycles. * Trained new staff with the company’s standard operating systems, operating systems and products.

* Reported directly to the Southern Regional Leader, the main focus of the role was to successfully manage the branch, achieving sales targets, developing new business and leading team members. Additional responsibilities included: * Responsible for managing sales, profit and expense budgets. * Managed all day to day branch operations. * Accountable for Sales Representatives to achieve targets and develop new business. * Managed the performance and development of team members. * Trained employees of SOP’s, operating systems and products. * Ensured effective inventory management. * Endorsing in-house promotions to drive sales and business. * Ensured DIFOT is achieved by liaising with the DC and reviewed open orders report. * Continuous improvement within the branch, eliminating unsafe work practices, inefficiencies and improving customer experience within the branch. * Implemented safe work practices. * Conducting sales and performance reports to the Sales and Regional Leader * Relocated the branch into a new premise successfully without disrupting the business

* Reporting directly to the Supply Chain Leader of ANZ, my responsibilities included: * Responsible for national contract deals for Coventry’s industrial suppliers, with high savings for the company. * Project manager for Oracle Transportation Management implementation across ANZ. * Responsible for leading and developing training in WMS, Oracle, OTM and reporting dashboard. * Implemented continuous improvements and optimizing processes across the warehouse. * Review and validate Coventry’s Transport Management and measuring on courier DIFOT. * Delivered the correct execution of distribution processes and orders to vendors * Discrepancy management on deliveries from vendors and related reporting. * Reported on productivity, KPI’s, DIFOT and inaccuracies on a national level. * International & Domestic Planning and Analysis for Supply Chain opportunities. * Responsible for DC' safety audits and safe work practices across Australia. * Assisting with operational activities for 6 Distribution Centers (reporting, training, barcodes)

International Business curriculum draws from a wide range of business disciplines such as international accounting, economics, finance, logistics, information systems, management and marketing.

This course involved purchasing and procurement of materials, inventory flow and control, storage and material handling in warehousing, economics of mode of transport, and distribution and shipment.