Haruna Natalie Kaneko Ramirez

Delivered bilingual (English/Japanese) service to an international clientele, driving positive customer experiences and repeat business. Managed order flow and POS operations, maintaining speed and accuracy in high-volume environments. Cross-trained across front- and back-of-house, supporting efficient team operations during peak hours. Resolved customer issues professionally, enhancing satisfaction and service quality. Collaborated with team members to improve workflow and service efficiency.

Engaged customers directly by greeting, attracting foot traffic, and creating an energetic, welcoming environment. Promoted menu items and made recommendations to increase customer interest and drive sales. Introduced American-style food and dining culture to Japanese customers, enhancing overall experience. Supported daily operations through order-taking, register use, and food prep in a fast-paced setting.

Guided international customers through Japanese menus by clearly explaining dishes and ingredients. Personalized recommendations based on customer preferences and cultural background to enhance dining experience. Served a diverse mix of local and foreign guests, adapting communication style to meet different needs. Assisted with order-taking and food preparation while maintaining attention to detail and presentation quality.

Provided one-on-one English tutoring to a Korean student preparing for an international school in Japan. Designed engaging, customized lessons (including subjects like science) in a fully immersive English environment to improve fluency and confidence. Supported adjustment to a new academic and cultural setting through a mentorship-based approach.

Designed visually engaging marketing materials (brochures, magazine layouts) using Canva, improving clarity and accessibility of information for newly arrived U.S. military personnel. Conducted user-focused research to develop localized content, helping service members adapt more quickly to life in Japan. Led the end-to-end design of an onboarding brochure, enhancing user experience through clear structure and visually compelling layout. Contributed to MWR marketing initiatives and supported production of The Bugle magazine, increasing awareness and engagement with community programs. Collaborated with team members to align content with organizational goals; received positive feedback for design quality and effectiveness in guiding users to relevant resources.

Dean's List (GPA: 3.50) Major Coursework: Marketing in a Digital World, Market Research and Analytics, Consumer Behavior, Digital Business Strategy, Product Development, Strategic Management, Marketing, Entrepreneurship, International Business, Principles of Management, Financial Management