Haruka Uno

- Delivered front-of-house and administrative support for a luxury brand environment, maintaining a polished, high-end customer experience aligned with brand standards. - Managed 50+ incoming calls daily, efficiently directing inquiries, resolving customer needs, and ensuring seamless communication across departments. - Maintained organized records and documentation, supporting efficient daily operations and improving cross-functional workflow. - Processed payments accurately, issued receipts, and prepared invoices with strong attention to detail, ensuring reliable financial tracking. - Coordinated customer appointments and transportation logistics, facilitating smooth interactions between clients and service advisors. - Streamlined clerical processes, managed courier coordination, proofread documents, and provided proactive administrative support to enhance team productivity.

- Welcoming customers, efficiently managing incoming calls, directing inquiries to the appropriate departments, and optimizing workflow. - Accurately processing payments, issuing receipts, preparing invoices with meticulous attention to detail, and ensuring accurate financial records. - Streamlining clerical tasks, coordinating couriers, proofreading documents, and providing proactive administrative support to enhance team productivity.

- Accurately supported critical tasks such as managing personnel changes and membership administration for approximately 500 employees. - Conducted research, compile data, and prepare reports as needed to support the executive director in decision-making processes. - Achieved 90% satisfaction with internal training needs assessment and completion of training for 50+ managers from proposal to delivery. - Prepared and organized materials for meetings, including agendas, presentations, supporting documents including handling sensitive and confidential information with the highest level of discretion and integrity. - Assisted with document requests, review documents for accuracy, and follow up with outside parties and internal stakeholders.

- Streamlined tailored logistics scheduling with proactive communication and planning, to deliver enhanced overall operational efficiency. - Delivered presentations of IT solutions to prospective clients by demonstrating the value proposition of IT products and services to key stakeholders. - Successfully proposed and deployed comprehensive large-scale of 50 to 200 end-point devices per month by providing services to the corporate clients. - Effectively orchestrated the seamless and ongoing deployment of end-point devices for BMW Japan dealerships throughout the Tokyo metropolitan area.