JAMES HARTLEY

Director of Operations And Business Development

About

PUBLIC/PRIVATE SECTOR PARTNERSHIPS, EFFICIENCY & EFFECTIVENESS Nearly two decades of experience delivering technology and resources to public/private sector organizations seeking to improve operations, improve essential communications, product development, and sales using performance methodology. Uniquely experienced in combining technology data analysis for operational culture change, process improvement and streamlining of internal functions, resulting in delivery of essential services with sometimes limited resources. Instituted low-cost solutions to provide accurate data intelligence to quickly identify ineffective management practices, antiquated functions, and unnecessary institutionalized redundancy and bureaucracy. Experience includes: • City/County Citizen Request Management (CRM) • Field workforce mobilization and real-time response management • 311/Customer Relationship Management (CRM) system customization and deployment • Architect of data driven performance management systems and mining • Use of geospatial mapping and heat mapping for deep-dive analysis • Budgetary cost-reduction practices, minimize negative impact on human capital • Consolidation and inter-governmental collaboration policy negotiation • Management of mobile workforce solutions through technology

Country

United States

City

Detroit Metropolitan Area

Industry

Environmental Services

Skill

Operations Management, Sales, Business Development, Green Technology, Sales Operations, Marketing Strategy, Manufacturing Process Improvement, Public Services, public service, Government Procurement, Procurement, Contract Negotiation, Vendor Negotiation, Environmental, Social, and Governance (ESG), Performance Metrics, Data Analysis, Environmental Compliance, Environmental Impact Assessment, Debate, Negotiation

Experience

Director of Operations And Business Development

Recoup Technologies

2024-10 - Present · 2 yrs

Warren, Michigan, United States

Chief Executive Officer

Waste Services of America

2018-12 - Present · 7 yrs 10 mos

Detroit, Michigan, United States

Chief Executive Officer

TIMELY INTELLIGENCE

2013-8 - Present · 13 yrs 2 mos

Michigan, United States

Municipal Solid Waste Performance Turnaround Specialist Waste Management and private sector companies desiring to implement performance measures and technology to provide delivery of "real-time" data for management to improve overall operational performance, resulting in perfect customer service outcomes.

CEO

Government Performance Strategies, LLC

2013-8 - Present · 13 yrs 2 mos

Michigan, United States

Assisting local and county government and public sector organizations to analyze and improve operational performance, efficiency and effectiveness, with a primary focus on using data through technology to increase accountability, resulting in improved customer service. Specializing in strategies for implementation of mobile workforce and field technologies, and building infrastructure for providing management with reporting and data essential for "PerformanceSTAT" and Lean Six Sigma methodology for ongoing analysis.

Municipal Performance and Waste Management Specialist

Government Brands, LLC

2019-12 - 2022-1 · 2 yrs 2 mos

Michigan, United States

Improving Local and County Government Performance with technology, remote workforce solutions, and perfecting citizen engagement. Specializing in municipal waste industry customer service and operational efficiency.

Consultant

GFL Environmental Inc.

2013-11 - 2019-10 · 6 yrs

United States

Procure and implement company-wide system for waste and fleet management, including: Customer Service Relationship Management (CRM); Field mobile reporting solutions; Fleet GPS and location services; Geospatial Information Systems (GIS); ERP and logistics. Provide ongoing analysis and support data from systems for financial and operations teams, leading to growth and retainment of contracts. Assisted in growing residential portfolio from 20 to 65+ contract communities in Southeast Michigan, servicing over 1 million customers weekly.

CitiStat Analyst/Director, Administrative Supervisor

City of Warren, MI

2008 - 2013 · 5 yrs

Warren, Michigan, USA

Created CitiStat data-driven performance-based initiative to enable Mayor to implement cost-saving methods and streamline operations, while maintaining services in lieu of declining tax revenues. Provided initial intelligence and analysis to identify ineffective personnel and internal functions. Established protocols to rapidly deploy resources and streamline services, and provide ongoing analysis to benchmark services and measure performance.