Harsha Bala

• Liaise with triage team to establish relevant sub-contractor/ partner to use for reactive tasks once decision has been made this is not deliverable by MTFM direct labour • Overall responsibility of liaising with subcontractors/suppliers to ensure allocation of work • To manage and monitor the allocated work to key subcontractors, making certain satisfactory usage when updating Work Orders in Maximo and SAP, ensuring Work Orders are completed in adherence with agreed SLA’s and KPI’s and statutory compliance certification is provided and recorded on the system, prior to the completion of Work Orders by subcontractors • Monitor SLA’s and ensure adherence, managing KPIs with our supply chain • Monitoring and analysis of general supply problems identifying and implementing improvements • To coordinate the subcontract process through effective liaison with other teams paying specific attention to lead times, KPI’s, SLA’s and agreed contractual liabilities • To build, maintain and enhance relationships directly with our external clients, supplies, operations team, and central departments • Continuously review the internal processes and practices and make recommendations for improving the efficiency of the Supply Chain function

• Effectively managing communications, such as phone calls, emails, and letters. • Performing data entry tasks, such as updating personnel, financial, and legal records and databases • Assigning shifts to Healthcare Assistants and Nurses • Client connection, establishing and sustaining relationships with care applicants and clients. • Managing in-house CRM system and allied Excel records • Checking references and DBS information • Creating Shift rota