Harsh Kumar

IPO Module (Web + App): Led multiple enhancements in IPO flow including Bid Placement, UPI Mandate, Allotment, and Listing processes. Coordinated API integrations between Exchange, Backend, and App/Web platforms ensuring smooth data sync. Designed user-friendly error messages & validation flows to reduce rejection rates and improve UPI success ratio. Worked closely with Tech & Compliance teams to align IPO processes with SEBI & Exchange guidelines. Managed testing, UAT, and release cycles for all IPO-related modifications and performance optimisations. Refer & Earn (Web + App): Designed and implemented the Refer & Earn feature from concept to release. Integrated with backend CRM to track referral status, conversions, and rewards in real-time. Improved client engagement & acquisition by enabling in-app and web-based referral journeys. Collaborated with marketing for campaign optimisation and performance tracking. Sampark : Enhanced Sampark communication platform for clients and RMs (Relationship Managers). Introduced new modules for announcements, notifications, and feedback tracking. Worked on UI/UX refinements, push notifications, and message routing for seamless client interaction. Coordinated with Product, Tech & Business teams for feature rollout and testing. 🔹 CRM Automation (Bitrix24) Led end-to-end lifecycle of Bitrix24 CRM across 20+ branches. Automated 50+ workflows via APIs, webhooks & triggers, reducing manual tasks by 60%. Developed KYC Kanban Flow and AP Onboarding Web Facility, cutting turnaround time by 40%. Integrated Meta Ads, Facebook Leads & Arihant Plus App into CRM, improving lead quality by 35%. Built SQL & Excel Dashboards for leadership reporting and real-time tracking. 🔹 Cross-functional Collaboration Partnered with Engineering, Product, and Compliance teams for product upgrades & ecosystem alignment. Contributed to Connect Suite UX revamp, enhancing customer engagement by 30%.

Delivered CRM & ELMS platforms to 10+ educational institutions, improving workflows and reporting efficiency by 40%. Conducted onboarding & training sessions for 200+ users, achieving 100% adoption of digital platforms. Implemented ERP modules (attendance, assessments, scheduling), improving data accuracy by 50%. Built and maintained Excel dashboards for adoption tracking, reducing manual reporting effort by 35%. Acted as the key liaison between clients, tech team, and support, ensuring timely bug fixes and feature enhancements.

Implemented SaaS-based CRMs & payment apps for SME clients, expanding product adoption by 30%. Managed MVP testing for Gaura App (multi-service recharge & payment platform), incorporating user feedback to refine GTM strategy. Improved user retention by 25% through customer success interventions and feature refinements. Conducted onboarding workshops & product demos for SMEs, building product awareness and boosting usage. Collaborated with tech & business teams to deliver scalable CRM and payment solutions in the FinTech domain.