Harsh Dhanak

• Handled check-in, boarding, transfer desk, and flight control duties, supporting passengers smoothly from arrival through departure. • Verified travel documents carefully while checking in passengers, ensuring accuracy, safety, and compliance with regulations. • Used airline systems and equipment confidently to manage passenger processing and support on-time flight operations. • Worked closely with team members and airline staff to resolve issues quickly and keep operations running smoothly. • Delivered friendly, professional customer service while maintaining high standards of safety and compliance at all times.

• Provided online technical support for HP customers, using advanced support tools, video calls, and remote device access to identify and fix hardware and software issues. • Guided customers step by step through solutions, resolving problems efficiently while keeping the experience simple and stress-free. • Communicated clearly and patiently, making sure customers felt supported and confident throughout the troubleshooting process.

• Worked closely with customers to plan their holidays from start to finish from flights and airport transfers to hotels, city tours, and travel requirements, making sure every detail matched their needs and expectations. • Supported customers when plans didn’t go as expected, handling hotel and resort issues, flight delays, rebookings, and last-minute changes with calm, clear communication and practical solutions. • Built trust through one-to-one customer support, answering questions, guiding travel decisions, and staying involved until issues were resolved and customers felt confident about their journey.