Harry Treviss

Operations Manager @ Relish

About

Operations and logistics professional with experience spanning supply chain, inventory planning, fulfilment operations and process improvement / mapping across both established and high-growth consumer brands. I've spent the last several years working across wholesale, retail and ecommerce channels; managing 3PL and logistics partner relationships, leading process redesign initiatives, building KPI and reporting frameworks, and driving changes that actually embed rather than just get delivered. I'm comfortable operating across complex, multi-market environments and working with ERP, WMS and ecommerce systems including SAP, Shopify & Amazon FBA/AWD I find the most interesting work sits at the intersection of operational delivery and commercial performance — where better processes translate directly into better outcomes for the business and its customers. I'm analytically minded, hands-on, and motivated by tangible results.

Country

United Kingdom

City

London Area

Industry

Consumer Goods

Skill

Streamlining Operations, KPI Reporting, Customer Service Operations, Supply Chain Operations, Third-Party Logistics (3PL), SAP ERP, Analytical Skills, New Store Openings, Retail Operations, Daily Operations, Store Management, Sales Operations, Business Process Improvement, Customer Service, Management, Microsoft Excel, Sales, Account Management, Business Development, Direct Sales

Experience

Operations Manager

Relish

2026-3 - Present · 7 mos

- Managing inventory planning and stock control across D2C, Amazon FBA/AWD and wholesale channels, including US distribution - Overseeing fulfilment performance across 3PL warehouse partners in the UK, US & EU - Leading the implementation of Sage Inventory Planner to improve demand forecasting, stock visibility and inventory reporting - Producing commercial reporting and operational insights across inbound shipments, fulfilment performance and stock availability - Identifying and driving process improvements across fulfilment, inventory and returns workflows

Operations Manager

Ekornes

2022-4 - 2025-2 · 2 yrs 11 mos

London

- Delivered ~£23k in verified annual logistics savings (5% UK, 6% Central European markets) through structured freight analysis, supplier renegotiation and returns process redesign - Analysed 3–5 years of sales data to streamline stocking programme, halving slow-moving inventory and improving warehouse efficiency - Implemented auto-replenishment within SAP to eliminate stock gaps and improve availability of high-volume SKUs - Built operational reporting frameworks tracking ticket handling time, spare part usage and service performance across UK and European markets - Cleared a 2,500+ ticket backlog by implementing structured KPIs, knowledge base systems and cross-functional collaboration with factory teams - Partnered with 3PL providers across Europe to improve cost efficiency and service levels - Led the restructuring of the Central European market and managed customer operations across 4–5 European markets within 12 months of joining - Managed and developed a UK customer service team of six, designing an onboarding programme that brought new starters to full confidence within four weeks