Harold Elmore

QCQ Construction Group is a multifamily renovation and maintenance company serving apartment communities across North Carolina and South Carolina. As Operations Manager, I am responsible for: • Managing day-to-day field operations across active project sites • Building and maintaining relationships with property managers, regional managers, and asset managers • Coordinating subcontractors, vendors, and internal crews for unit turns, renovations, and maintenance scopes • Ensuring projects are completed on time, on budget, and to property management standards • Driving business development through outreach to new multifamily communities and ownership groups Services we deliver: unit turns, LVP flooring, interior painting, kitchen and bathroom renovations, maintenance support, and common area upgrades.

- Successfully exceeded the monthly sales quota of $109,000 consistently. - Engaged with inbound leads, delivering tailored solutions to meet client needs. - Utilized comprehensive product knowledge to advise customers on the best options, enhancing their overall experience. - Fostered and maintained strong client relationships, leading to repeat business and referrals. - Collaborated with cross-functional teams to ensure seamless service delivery and client satisfaction. - Implemented strategic sales approaches to optimize conversion rates and drive revenue growth. - Provided detailed sales reports and insights to senior management, contributing to strategic planning and decision-making.

In my role, I actively sought new leads and maintained relationships with existing ones. I made a minimum of 60 cold calls daily to secure new business and negotiated rates between truck drivers and businesses. I ensured timely pickup and delivery of goods through effective communication and organized paperwork for prompt payments to truck drivers. Additionally, I handled various account management tasks, including load building, appointment scheduling, and efficient phone and email correspondence. My focus was on building strong customer relationships and overseeing logistical operations.

During my tenure, I spearheaded and led a team of 8-12 employees daily, providing strategic guidance and mentorship to ensure optimal performance. In addition to delivering coaching escalation support for agents and ensuring their continuous professional development, I achieved a remarkable individual ranking of #27 out of 4,700 employees company-wide as an agent. As a team manager, I successfully guided my team to consistently rank in the top 7% of the center for two consecutive quarters. Implementing effective strategies, I played a pivotal role in enhancing customer satisfaction and loyalty, contributing significantly to the retention of our existing customer base. Leading a team of retention specialists, I fostered collaboration with cross-functional teams to reduce customer churn, increase customer lifetime value, and contribute to the company's growth and success. Throughout these endeavors, I leveraged strong analytical skills, leadership abilities, and a customer-centric mindset to achieve retention goals and maintain a consistently high level of customer satisfaction.

In my role, I orchestrated the generation of a remarkable 18.7 Pipeline and successfully closed business deals totaling $2M. This involved close collaboration with account executives and sales directors, where together we developed and implemented strategic initiatives to penetrate new accounts and expand existing businesses. Throughout my tenure, I consistently demonstrated a track record of surpassing all Market Generated Opportunity and Revenue quotas. My strategic acumen played a pivotal role in the qualification of leads, discovery of projects, and a comprehensive understanding of budgetary constraints, authority levels, needs, and timelines. This information was then skillfully transformed into lucrative pipeline opportunities. Taking a proactive approach, I recommended and introduced key solutions to C-Level Executives within my designated territory. Furthermore, I engaged in collaborative efforts with assigned field representatives and inside sales teams, contributing to the formulation and execution of effective territory strategies.

In my capacity as a Software Sales Specialist, I strategically cultivated vital relationships with practitioners across all levels of key clients. My primary objective was to instill an awareness of the value that Safer Planet Solutions could contribute to the mission of their organizations. Simultaneously, I provided comprehensive support to Channel, Enterprise, and Mid-Market Sales Teams, facilitating seamless sales processes. Over the course of my tenure, I successfully acquired 100 new clients, each engaging in an average business cycle of 2-4 years. As part of my responsibilities, I played an active role in contributing to an annual increase in business revenues by an impressive 31%. This achievement was the result of a disciplined routine involving 16-25 outside cold calls daily and 80+ phone calls per week, leading to the generation of 6-8 pre-qualified appointments. These endeavors exemplified my steadfast commitment to propelling business growth and establishing a resilient client base through strategic relationship-building and targeted sales practices.

In a collaborative role spanning six departments, I played a key part in surpassing Q3 growth targets for 2016 by an impressive 4%. Leveraging CRM databases, I meticulously identified and tracked over 500 potential clients. Engaging with both new and continuing clients, I conducted meaningful conversations with more than 75 individuals to discern their needs and formulate achievable goals. Additionally, I took charge of delivering impactful sales presentations, client pitches, and distributing materials, resulting in a noteworthy 12% expansion of our client base. These efforts showcased my ability to foster growth through strategic collaboration, data-driven identification of opportunities, and effective client engagement practices.