Harnoor Caur

•Achieved consistently high sales targets by cultivating strong relationships with customers, personalized service resulting in increased customer satisfaction and retention •Identified customer Leveraged extensive knowledge of Rogers’s product offerings and competitive pricing to effectively communicate market value propositions to customers •Adapted quickly to changing market trends and customer preferences ensuring competitive edge in the marketplace. •Participated in ongoing training and professional development programs to enhance sales skills and stay updated on industry best practices to ensure compliance.

Provided excellent customer service by assisting customers with inquiries, addressing concerns, and ensuring a positive shopping experience. • Operated the cash register, accurately processed transactions, and maintained a balanced cash drawer. • Received and organized shipments, performed stock replenishment, and ensured merchandise was properly displayed and well-stocked. • Maintained cleanliness and organization of the store, including shelving, displays, and product arrangement. • Developed a comprehensive understanding of the store's products and services to effectively answer customer questions and make recommendations. • Demonstrated flexibility by performing various duties, including assisting with shipments, restocking shelves, and cashiering, based on the needs of the store.

Answered 40+ incoming chats and emails, providing frontline customer support or assistance with product and service transactions for the orders placed on Samsung.us.  Asked probing questions to determine exact query and maintaining 99% accuracy while inputting information into electronic systems for future records.  Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.  Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service while upholding quality control policies.  Demonstrated excellent communication skills in resolving product and consumer queries.

•Delivered fast value-add responses to inbound tickets from potential as well as previous customers through written channel. •Penned multiple documents explaining the technical processes for the internal team and clients hence, increasing the efficiency of current as well as future employees. •Monitored and analyzed the data storage servers, VPN servers, App servers of the clients and collaborated with IT team in maintaining their optimum uptime. •Co-ordinated with IT team in utilizing monitoring tools to identify errors with systems, applications, and networks and addressing it to assigned team. Hence, preparing for the next role of System admin

Resolved incident tickets (IT+HR) from P&G clients in real-time through both written and verbal channels L1 troubleshooting of technical issues. Worked on Service Now, Pulse secure, Microsoft office,etc.