Harmeet Gill

Manage a team of 10 to 15 Quality Analysts. Delivering daily lead reports to clients through portal or emails. Assign tasks, set priorities, and manage workloads Ensure team follows quality standards, SOPs, and policies. Perform root cause analysis (RCA). Act as a bridge between management and Auditors. Ensure adherence to quality standards, SOPs, and regulatory requirements. Also, Responsible for leading quality assurance activities to ensure products and processes meet internal standards, customer requirements, and regulatory compliance. Proven experience in managing quality teams, driving continuous improvement initiatives, conducting audits, analyzing performance metrics, and resolving quality issues through root cause analysis. Strong collaborator with cross-functional teams to improve process efficiency, reduce defects, and promote a culture of quality, accountability, and continuous improvement. Accomplishments: Best Performance in category of Engagement Champion Award in Facile Services Pvt Ltd. Conducting campaign briefs for quality department.

Researching and generating possible leads per the client specifications. Lead score day end reporting to immediate supervisor. Accomplishments: Best Quarter of year (Q1-2012) in Salebuild ITES Pvt Ltd. Consistently met and exceeded lead generation targets.

Graduated with a focus on business management. Participated in group projects that enhanced teamwork skills.