Harley Liao

- Steered project planning and execution for multiple projects across display manufacturing, ; key role in identifying project requirements and setting expectations. - Instrumental in leading project development from prototype through production for multiple major clients, including Costco, Ulta, Halo, Kraken, and Heaven Hill; guided project sourcing and procurement. - Served as a liaison between internal teams, stakeholders, and key decision-makers, documenting all orders for the plant and disseminating key details to the engineering teams for drawings and manufacturing. - Supported procurement and supply chain operations by managing international and domestic vendors; maintained compliance with vendor contracts and project budgets.

• Spearheaded the project management lifecycle, including all aspects of project planning, quality assurance, budget management 3M, project schedules, stakeholder management, team management 2 and execution. • Conducted in-depth requirements analysis and leveraged exceptional communication skills to identify customer needs and lead the project from concept to completion for customer design fixture projects totaling $8M. • Delivered quotes to customer based on project deliverables and timelines, while deploying a high attention to detail to analyze budget to actual costs and track overall project health. • Coordinated and collaborated cross-functionally with design and engineering teams to review renderings and engineering drawing with clients and internal account teams.

• Ensured the delivery of high-quality customer service to all clients, applying strong problem-solving and decision-making skills to collect evidence and assist with resolve complex claims through strategic negotiation. • Managed client documentation, conducting analysis on renewals to identify areas for business development and rewrites. • Pioneered change management and continuous improvement, revamping and transforming the document review process to increase efficiency of claims processing by 3 % and boost overall customer satisfaction by 5%.

• Consistently demonstrated exceptional, cross-cultural communication skills to translate hospital procedural information to facilitate an understanding between doctors and patients and optimize interactions. • Actively provided cultural information to healthcare providers to enhance the delivery of health services to diverse patients.

• Delivered strategic leadership across office operations, providing extensive administrative support by orchestrating meeting and schedules and guiding database management. • Supported human resources (HR), aiding the hiring process and new hire orientations to foster a high-performing team of 5. • Championed positive change and cost reduction, slashing office and product expenses by 5% by developing and integrating an inventory system to reduce the purchasing of excess items.

Ø Provided exceptional customer service, forwarding messages and confirming appointments. Ø Prepared company financial reports by recording bank deposits, inventory lists and daily expenses Ø Outreached to new customers and generated sales up by 5% by providing foreign language translation

Ø Managed client files and reviewed all renewals for possible re-quote/rewrite Ø Redesigned document review process to increase efficiency on process claims Ø Surpassed monthly sales target by 15% through developing profitable relationships with existing and new customers Ø Maximized growth and consulted prospective clients to review quotes, set up appointments to complete applications and issue policies