Harlan Bast

Intelligently cut costs and improved site connectivity through better management of ISP circuits using open source technologies Rolled out and replaced company wide phone infrastructure for 54 sites Replaced Network Monitoring with open source alternatives that cut costs and provided better insights

Manage and respond to internal ticket flow for IT operations organization wide, working with my team of support technicians and escalating issues as needed. Manage and coordinate repair and service requests with our OEM equipment supplier. Create and develop dynamic intelligent alerting for our IT infrastructure Manage and maintain our internal phone system encompassing 500 plus user extensions Designed, configured, and implemented remote nodes that coordinate with our physical security infrastructure Created a system using open source technology to automatically backup switch configurations that can be scaled and expanded to future needs Travel to company locations and setup the IT infrastructure for end users Perform low voltage cable installations Implemented a DCIM platform to better manage our IT equipment and expenditures

Manage client and internal FreePBX VoIP systems to ensure quality communication for our organization and clients. Act as internal support for the organization with support of colleagues in our IT department, this encompasses device troubleshooting to domain level configuration of user accounts and permissions. Implemented Wazuh SIEM and XDR for our organization to get a better understanding of our internal security posture to analyze risks and discover room for improvement, along the standards of NIST 800-53.

Working with a team of other NOC techs, I successfully troubleshot client satellite networks. This covered the basis of land and maritime based network configurations. Configuration, modification, and successful deployment of satellite modems for a large variety of client systems.

I was among the team who was the last stop prior to manufactured reservoirs being delivered to our customers in various fields of industries. This involved critical attention to detail to ensure all expectations were met without quality issues.

Acted as the first and final point of contact for customers in need of mobile device, computer, and console repair. Repaired devices to meet and exceed customer expectations in a timely manner.