Harjit Singh

Managing Director @ Tata Tele Business Services

About

Passionate about fostering a culture of innovation, collaboration, trust, inclusiveness and diversity at Tata Teleservices, most of my time is spent in listening to internal and external customers, understanding their needs, enabling them with tools and solutions to overcome challenges and move forward. SMBs are the growth engines of any Economy. We encourage them to develop a ‘Digital First’ mindset & operating model to compete effectively with larger competitors and ‘Do Big’ in their respective ecosystems. To this effect, our vision is to democratize technology and digital adoption amongst SMBs. With a career spanning 27 years across P&L Management, Corporate Strategy & Planning, M&A, Business Development, and Operations in Domestic & International markets, I have attempted to lead businesses on their journey to true potential and scale. Being an officer of the ’96 batch of the Tata Administrative Services, I have been associated with several companies in the group such as Tata Housing, Tata AutoComp Systems, Tata Communications and Neotel before joining TTL in 2012. In my personal time, a good game of golf is always a welcome break. While it helps me to unwind, it also provides an opportunity to reflect on life and work through lessons learnt while playing. “The most important shot in golf (and in life) is the one that we play next; you get good breaks from bad shots, bad breaks from good shots but you always play the ball as it lies... Being a typical Punjabi and a foodie, I always look forward to experimenting with new cuisines while travelling and embracing different cultures.

Country

India

City

Mumbai

Industry

Telecommunications

Skill

P&L Management, Business Strategy & Execution, M&A, Post Merger Integration, Operationalisation of Green Field Ventures, Team Management, Leadership, Pre-sales, Business Development, Project Management, Service Delivery, Mergers & Acquisitions, Business Strategy, Business Planning, Strategy, Telecommunications, Managed Services, Strategic Planning, Enterprise Software, Management, Wireless

Experience

Managing Director

Tata Tele Business Services

2023-7 - Present · 3 yrs 3 mos

Mumbai, Maharashtra, India

Chief Executive Officer

Tata Tele Business Services

2021-6 - 2023-7 · 2 yrs 2 mos

Mumbai, Maharashtra, India

President - Enterprise Business

Tata Tele Business Services

2019-7 - 2021-5 · 1 yr 11 mos

SVP and Head - B2B Operations

Tata Tele Business Services

2014-4 - 2019-6 · 5 yrs 3 mos

Mumbai Area, India

P&L responsibility for the B2B segment, comprising SMB and Large Enterprises

COO - SME

Tata Tele Business Services

2013-6 - 2014-3 · 10 mos

Mumbai Area, India

Responsible for delivering the P&L of the SME Business Unit. In charge of nationwide operations, covering 9 regional clusters, 32 cities. Responsibility spans sales (incl presales), service delivery, service assurance and service operations (incl collections) of a comprehensive voice and data portfolio for small and medium enterprises, the products/services being delivered on wireline and wireless media.

Regional COO - SME

Tata Tele Business Services

2012-9 - 2013-5 · 9 mos

Mumbai Area, India

Responsible for delivering the P&L for the West Zone under the SME Business Unit. In charge of operations for Mumbai, Rest of Maharashtra & Goa, Gujarat & MPCG, delivering the entire suite of voice and data services that are required by small and medium enterprises for their mission critical applications. Responsibility spans the complete customer value chain and is delivered through a resource base of around 500 on-roll and 2000 off-roll resources.

Operations Head - SME (West Zone)

Tata Communications

2010-8 - 2012-8 · 2 yrs 1 mo

Mumbai Area, India

P&L responsibility for the Small and Medium Enterprise (SME) business in the West Zone. Responsible for a team of around 600 on-roll and off-role resources, based in key cities in west and central india, to achieve outcomes across the entire value chain (sales, service delivery, service operations, service assurance, billing and collection) of SME telecoms business. The product portfolio for the SME segment included Network Services (broadband, internet leased lines, MPLS etc), Managed Services (managed hosting, managed voice etc) and Applications (mailing solutions, security solutions, HR applications etc).

Business Head - Small Enterprises

Tata Communications Internet Services Ltd

2009-8 - 2010-7 · 1 yr

Mumbai Area, India

P&L responsibility in the Small Enterprise (SE) business segment. The SE business segment was an organisation of around 250 people spread across 25 cities with annual revenues of around Rs. 80 cr through sales of internet leased lines, VOIP and value added services.

Principal Executive Officer

Liquid Intelligent Technologies South Africa

2006-6 - 2009-8 · 3 yrs 3 mos

Johannesburg Area, South Africa

A wide ranging role that included Strategy, Corporate Planning, M&A, Post Merger Integration and Functional stints in Sales, Finance & Network. Accomplishments include acquisition of Transtel ( a telecoms operator with a revenue base of ~ USD 100 mn and employee strength of ~ 550), post acquisition integration across all organization aspects (inter alia strategic, financial, technical, HR, systems/processes), in the interim capacity of CFO, finalized the debt (USD 800 mn) and equity funding package (USD 550 mn) for the company.

VP - Business Development

Tata Communications

2003 - 2006 · 3 yrs

Mumbai Area, India

Responsible for the planning and execution of investments of TCL in Sri Lanka & South Africa. Tasks included technical/commercial due diligence, business planning, bid management, negotiations with shareholders, regulators, government departments and operationalisation of such green/brown field ventures.