Harissh Kushwah

Leading Talent Acquisition & HR Operations for high-volume BPO, Sales, and Collection processes. Responsible for workforce planning, recruitment strategy, and driving bulk hiring campaigns aligned with business expansion goals. Key Responsibilities & Achievements: • Leading bulk & mass hiring campaigns for BPO, Sales, Collection, and Customer Support roles. • Managing monthly hiring targets of 80–120+ positions based on business requirements. • Driving recruitment strategy, manpower planning & workforce forecasting. • Handling end-to-end recruitment lifecycle (Sourcing → Screening → Interview → Offer → Onboarding). • Managing and mentoring recruitment team to achieve daily & monthly closure targets. • Coordinating with Operations Managers & Business Heads for hiring planning and demand forecasting. • Conducting walk-in drives, campus hiring & volume recruitment campaigns. • Reducing hiring turnaround time through structured sourcing & screening process. • Maintaining recruitment MIS, reporting dashboards & performance analysis. • Ensuring quality hiring while controlling early attrition. Played a key role in scaling recruitment operations during high-growth phases by implementing performance-driven hiring systems.

Leading Talent Acquisition & HR Operations for BPO and Sales processes. • Managed bulk hiring campaigns for BPO & Sales roles. • Handled monthly hiring targets of 80–100+ positions. • Led end-to-end recruitment lifecycle (Sourcing to Onboarding). • Coordinated with Operations & Business Heads for manpower planning. • Improved hiring TAT and candidate quality. • Managed recruiter team performance and daily closures. • Conducted walk-in drives & volume hiring campaigns. • Maintained recruitment MIS & performance tracking. Played a key role in scaling workforce during business expansion phase.

Handled recruitment operations for BPO, Customer Support & Sales processes. • Sourced candidates through job portals & internal databases. • Conducted screening interviews & shortlisted candidates. • Coordinated interviews with hiring managers. • Managed offer rollout & onboarding process. • Achieved consistent monthly hiring targets. • Maintained recruitment pipeline & candidate database. • Assisted in bulk hiring drives & walk-in interviews.

Handled customer queries and provided resolution through virtual support channels. • Managed inbound & outbound customer interactions. • Maintained service quality & performance metrics. • Achieved target-based KPIs. • Ensured high customer satisfaction scores

Worked in international BPO process providing backend and customer support operations. • Handled inbound & outbound customer interactions. • Resolved queries related to billing, services & account management. • Maintained service level agreements (SLA) & quality standards. • Managed CRM tools for case documentation & follow-ups. • Achieved monthly performance & productivity targets. • Coordinated with internal teams for issue resolution.

Provided customer support in voice process environment. • Managed customer queries & complaint resolution. • Maintained service quality standards. • Followed process guidelines & compliance norms. • Achieved assigned productivity targets.