Harish Rajagopalan

eCommerce Growth Platform Product management - Focussing on New Product Launches, Automated Billing Systems, platform changes for Acquisition and Midlife Flows, eCommerce Integrations with Licensing, Portal, external Partner integrations, Transactional notifications.

Product Manager for Platform services from Cart to Order Closure. Lead multiple scrum teams on projects focussing on Acquisition, Retention, Agent tools and Partner areas.

Product Manager for Platform services from Cart to Order Closure. Lead multiple scrum teams on projects focussing on Acquisition, Retention, Agent and Partner areas.

Work with project stakeholders to define Product Roadmap, manage Product Backlog and define features and stories • Guide User Experience team in creation of product wireframes & mock-ups needed for the Product development. • Guide Product development in Scrum methodology and responsible for Creating/Prioritizing User stories within Product Backlog by interacting with stakeholders, participate in scrum activities such as Backlog grooming, Daily Scrum, Sprint Review & Sprint Retrospective to guide Scrum development team

• Was Business Analyst in New Client Conversions and Billing Services. • Delivered over 20 projects of various sizes across different SDLCs • Defined project scope, elicited and drafted requirements, provided direction in UX and support UAT. Governing Council Member – GENEDGE, India – Diversity Equity Inclusion • Since 2020 January, GENEDGE raises awareness of generational diversity. Objective is to solve business problems by unifying organizational culture across generations and tapping into the knowledge capital, energy and individual skills of the diverse workforce. • Apart from determining, driving yearly goals in conjunction with the enterprise objectives, Conceptualized and executed several events such as DILO Governing Council Member - Global Communities of Excellence (CoEs) The GCoEs focus on improving quality of delivery by providing leadership in technologies and practices. Governance team established objectives, designed administrative framework and aided in evangelization of the program. • Assisted in the growth of the CoEs from 10 to 24 communities with enrolment driven up from 2500 to 8500 (employee coverage of 73%). CoEs have resulted in cost savings of 20M in 2014 and 65M in 2015 • Established objectives of – Improving talent through hiring, training and project consultations • Designed standards for SharePoint identities for the CoEs • Created scorecards for reporting CoE progress on the objectives

1. Accounts Payable. 2. MIS primarily on Man Hour Analysis 3. Client-side Business Analyst for Travel Management, Final Settlement modules 4. Finance representative for ERP implementation - Microsoft NAV: Drafted Finance requirements for the ERP

Was involved in all areas of STLC from Requirements analysis to drafting scenarios for testing to test data and case preparation to mapping through traceability matrix to testing . Was also involved in automation using QTP. Activities involved: 1) Member- Domain Core Group - Healthcare Domain.- Role included setting up training in domain for new joinees and brainstorming sessions to come up with innovative solutions for domain. 2) Member- Employee Engagement Core Team- USGS Account- Role included organizing team building events.

Minored in Strategy.