Harisha Walia

- Managed the Hospital team mailbox, process referrals, resolve and respond queries. - Maintained hospital databases and trackers with accurate and up to date information. - Attended NHS Resilience Teams calls and present data of discharges, take minutes and coordinate during team meetings. - Supported with transferring cases to Reablement Service/Pathways and work closely with health and social care, third parties and colleagues in regards to the wellbeing of service users. - Produced reports generated on the number of discharges from hospitals. - Provided updates, relevant information from NHS Epic and reported this to the team.

- Communicated effectively with large volume of visitors face-to-face and - Booked and handled meeting room bookings via Microsoft Outlook for contractors and Heathrow employee's. - Organised room layouts for large events and meetings and liaising with the facilities department to complete and set up the conference rooms. - Carried out Health and Safety checks and identified any hazards within the building and reported any issues that occurred.

- Actively supported channel management by positively influencing residents to migrate to cheaper channels of contact. - Resolved customer queries by telephone or through e-transactions promptly and accurately using established procedures or readily available guidance. - Operated and navigated a variety of computer systems, create letters, logging data accurately and updating records simultaneously with dealing with the customer query. - Sign posted customers to appropriate sources of information on the council's internet, and for internal customers to the council’s intranet pages. - Received referrals from Hospitals of discharges and Safeguarding Reports, logging, recording these to send out to the appropriate department and professionals. - Carried out customer verifications and non complex communications to customers.

- Efficiently handle outbound calls to customers through a computer system and following a script. - Adapting to real time information and constant changes. - Assisting a public health organisation in order to provide information and services of Covid-19 to support customers. -Communicating effectively with several different people, maintaining confidentiality and dealing with sensitive information.

- Created planners and updated compliance documents for each client site on the Hemlow company database system. - Liaised with Engineers to check the status and completion of scheduled updates due of planned preventative maintenance. - Communicated with external clients and subcontractors via phone and email to chase compliance documents. - Ensured Statutory documents were filed and dated accurately, once completed reported this back to the compliance supervisor. - Responsible for dealing with a high volume of incoming emails for the compliance mailbox.

Last position held for Mitie was located at the Heathrow Compass Centre. Also worked within Customer Service, Administration and Facilities Management for Corporate companies such as: RBS, Network Rail, Vodafone, Rothschild, Viacom (MTV), Warner Bros, Turners Broadcasting and Channel Four. My responsibility was to ensure I delivered an exceptional customer service and be a effective representative for Signature client's. At all sites I was able to easily adapt to situations that occurred and resolve issues that arose, so I could deliver effective results as an individual and for the client's. - Resolve incoming maintenance requests and queries via phone and by email and phone. - Dealing with a high volume of emails by monitoring bookings and requests for meeting rooms. - Training staff on in house software and switchboard applications. - Management of reception, meeting room set up and bookings in Outlook and Condeco. - Booking and processing stationary orders, couriers and taxis. - Co-ordinating travel bookings of international and local flights. - Distribute all incoming mail to the relevant department and arrange courier collections.

- Reviewing applications, managing tests and dealing with queries regarding registration procedures. - Liaising with clients, booking candidates rotas and shifts and processing payroll. - Using sales, business development and networking to attract business from clients. - Logging and updating jobs on facilities management system. - Attended weekly meetings to highlight the key action points and circulate minutes to the manager.