Harish Udupa

► Handled multiple Scrum teams on Salesforce project simultaneously for a major captive financing company. ► Coached and trained the team to maintain Agile values and practices in the project team to deliver high business value. ► Proactively managed NFR's and production issues, added to backlog and prioritized to Sprints, delivered as a part of quarterly release. ► Communicate regularly with client Program Managers on weekly, monthly and quarterly numbers, highlight the team’s achievement, risks and help required from client for smooth functioning of the team. ► Responsible for achieving the set SLO for the team; monitored team’s backlog and took appropriate action to hit the SLO’s. ► Set up validation and training sessions for team to understand the importance of entering valid data in tracking tool thus helping generate meaningful metrics. ► Taken preventive and corrective actions on customer feedback after deep diving into the CSAT’s provided by the business.

► Conduct and facilitate the scrum ceremonies that include sprint planning, daily stand up, sprint demo and sprint retrospective. ► Facilitate effective break down of epics to user stories and ensure stories have detailed information, estimation, acceptance criteria. ► Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed. ► Commitment to quality, remove impediments and getting best from people.

► SPOC and face of firmware community to various program teams. ► Facilitates the sizing of stories during the planning sprint, backlog grooming, facilitated sprint planning sessions for the team. ► Developed and maintained a productive working relationship with Product Owner, Program Manager and HW partners. ► Escalate to leadership where needed and where possible remove impediments for the team. ► Create and own Jira epic for FW requirement, identify assets, risks, drive and track epics to completion. ► Act as a liaison to assigned Program Manager. Take responsibility for managing dependencies between the program team, third parties, between the team and other scrum teams. ► Conduct and facilitate the scrum ceremonies that include sprint planning, daily stand up, sprint demo and sprint retrospective. ► Ensured that the team followed the Agile engineering practices like Pair Programming, Test Driven development, continuous Integration, Refactoring, Acceptance testing & Small Releases. ► A servant leader to the team serving to the requirements of Product Owner and the team. ► Verify ISO speed, make sure new platform features meets the platform print speed specifications. ► Defects reproduction, identification of potential fix or triage it to the correct module owner.

► Designed and implemented critical Pony Express counters. Used by analytics and MPS for its counting accuracy. ► Took up the role of facilitator for Pony Express Counter review meetings. Earlier facilitated by the Program Manager. My initiative was well appreciated by the Program Management. ► Independently Migrated Copperhead IPH and Mimas platform from Flexmech architecture to XMech architecture. Appreciated by MECH FW team in Vancouver and by ME and test partners. ► Mitigated risks by engaging test engineers early for migration of factory and integration test scripts. ► Worked with ME and sensor team to implement ZIM sensor TOF/SOF sensing in Copperhead platform. ► Engaged with pen health team for implementation and testing of entrained spitting on Copperhead and Mimas platform.

► Identification of available open source required for a complete Residential Gateway. ► Integrated and basic testing of Asterisk PBX with OpenWRT. ► Understanding the requirement and estimation of RG (customer project) mainly related to the SIP modules. ► Mentored other new team members.

► Core Nokia ITN team member. ► Worked in Nokia Germany (Dusseldorf) for 1 year as a part of knowledge transfer and features implementation for ITN. ► Involved in bug fixing and feature development of RRI and E1/T1 cards. ► Mentored other new team members.

► Implementation of RFC 3264 (offer/answer model) and RFC 3262 (PRACK) in SIP application. ► Visited Finland (Helsinki) to integrate SIP application with the device layer. ► Build and release (Clear case) of intermediate system lines for POTS48. ► As a module lead, interacted with customer in Finland, held weekly meetings for discussions of open issues and was the one point of contact for all issues related to SIP integration. ► Attended knowledge transfer program in Finland for Nokia D500 R2.x program. Preparation of software maintenance document for R2.x ► Interacted with Nokia Finland during the development and bug fixing of D500 R2.x release.

► Detailed study of Quadfalc datasheet and Munich 128X datasheet. ► Development of PCI module to access the PCI configuration space on CoQuadT1/E1-PCI board. ► Development of code to access the Quadfalc and Munich register on CoQuadT1/E1-PCI board. ► Tested the CoQuadT1/E1-PCI for both T1 and E1 configuration.