Haris Ebrahim

With over a decade of experience in technical support and IT infrastructure, I am committed to enhancing service delivery and operational efficiency at Cognizant as an Infra Technology Specialist. My focus is on leveraging automation and process improvements to drive measurable outcomes that align with the organization’s mission. By championing collaboration, innovation, and customer-centric solutions, I aim to bring diverse perspectives that empower teams and deliver value. At Cognizant, I have contributed to service improvements by managing SLAs, leading training initiatives, and implementing AI Chatbots and RPA solutions to streamline operations. These efforts have resulted in cost savings and profitability gains for the organization. My expertise in performance monitoring and process optimization enables me to support impactful transitions and user training, fostering a culture of continuous improvement.