harikrishnan unnikrishnan

ibm service delivery manager @ vodafone kerala project

About

Learner by Nature, Constantly intent for Process improvement. Objective is to work in growing technology/field which is mutually rewarding

Country

india

City

ernākulam

Industry

telecommunications

Skill

requirements analysis, linux, itil, bss, incident management, telecommunications, hp ux, vendor management, team management, process improvement, telecommunications billing, vas, oracle, gsm, user acceptance testing, it operations, pl/sql, unix shell scripting, sla, aix, invoicing, service management, sql, roaming, project management, unix, data migration, service delivery, software project management, project delivery, crm, it management, billing systems, provisioning, shell scripting, it service management, databases

Experience

systems operations lead specialist

ibm

2008-1 - 2008-6 · 6 mos

Circle SPOC for Postpaid Billing Operations

technical services professional

ibm

2008-6 - 2013-3 · 4 yrs 10 mos

Team lead of all IBM IT operations team, reporting to IBM-IT Head, Responsible for All Postpaid/Prepaid IT related operational activities. Circle SPOC for all Prepaid/Postpaid/MNP related activities.

it executive

bpl mobile

2005-1 - 2006-1 · 1 yr 1 mo

Postpaid Billing /Rating related operations and monitoring of all circle processes running 24 X 7

it executive

vodafone

2007-8 - 2007-12 · 5 mos

Moved into Vodafone as part of aquisition of Hutch by Vodafone. Moved to IBM in Jan 2008 as part of IT outsourcing to IBM

it executive

hutchison essar telecom ltd

2006-1 - 2007-1 · 1 yr 1 mo

Postpaid Billing /Rating related operations and monitoring of all circle processes running 24 X 7 Responsible for Roaming configurations/Mediation/ Testing/Reconciliations