Harika Pokalakari

• Led quality validation for digital menu board applications across thousands of enterprise locations. • Identified risk areas in new features and created targeted testing strategies to ensure product quality. • Designed test plans and test cases to validate UI workflows, backend logic, and integrations. • Performed functional, regression, end-to-end, and performance testing to improve release stability. • Conducted risk analysis for new releases and prioritized testing for critical user workflows. • Reviewed product designs in Figma to understand UI requirements and ensure accurate test coverage. • Built a scalable UI automation framework using Cypress and JavaScript (Page Object Model). • Automated 60%+ of manual regression test scenarios using Cypress automation suites. • Executed integration testing for backend pricing services and databases using SQL queries. • Validated API endpoints using Postman for manual and automated API testing. • Investigated complex issues using Chrome DevTools, application logs, and Grafana dashboards. • Performed root cause analysis and collaborated with developers to resolve system defects. • Tested unreleased product builds to identify defects early in the development lifecycle. • Documented test cases, defects, and quality metrics using Jira and QMetry. • Collaborated with developers, product managers, and technical leads to ensure test coverage.

• Installed and configured classroom technology including projectors, and network-connected devices. • Diagnosed and resolved Windows and software issues to minimize classroom downtime. • Assisted faculty and students with technical setup for presentations, applications, and learning systems. • Performed basic network troubleshooting including connectivity, login, and access issues. • Maintained documentation for common technical issues and troubleshooting procedures. • Responded to technical incidents quickly to ensure uninterrupted classroom operations. • Supported software installations, updates, and system configuration across multiple devices. • Escalated complex technical problems to senior IT staff while providing detailed diagnostic information. • Identified recurring system issues and documented root causes to improve support processes. • Used structured troubleshooting and diagnostic methods to isolate technical problems.

• Developed and maintained core functionalities for EMC NetWorker backup and recovery systems. • Designed and automated backup validation and recovery workflows using Perl scripting. • Led automation and testing efforts using Robot Framework and SAT Framework. • Implemented automation scripts to reduce manual intervention and improve testing efficiency. • Integrated and maintained CI/CD pipelines in Jenkins for automated build, test, and deployment. • Used SQL queries to validate backup metadata and generate system reports. • Leveraged Linux and shell scripting for log analysis, environment setup, and automation tasks. • Performed functional, regression, and system testing to ensure high product quality. • Created and maintained detailed test plans and test cases for structured validation. • Identified, triaged, and tracked defects using Jira, prioritizing by severity and impact. • Conducted root cause analysis (RCA) and implemented fixes to improve system stability. • Collaborated with cross-functional teams to resolve issues and enhance product reliability. • Participated in Agile Scrum ceremonies including sprint planning, stand-ups, and retrospectives.

Key courses: Database Management Systems (DBMS): Studied relational database design, SQL, and optimization techniques. Advanced Data Structures (Java): Learned complex data structures and their implementation in Java. Systems Programming: Explored low-level programming, memory management, and inter-process communication using C and shell scripting. Operating Systems: Studied core OS concepts, including process management, threading, synchronization, and file systems, with hands-on simulation exercises. Network Security: Examined cryptographic protocols, secure communication techniques, and threat mitigation strategies in modern networked systems. Software Project Management: Deeply learned Agile methodologies, project planning, resource allocation, and risk management to lead and deliver successful software projects. Data Science Patterns and Recognition: Applied ML algorithms and statistical methods to identify trends, classify data, and recognize patterns in real-world datasets.