Haoyang (Martin） Li

Led the operation team, elevating total delivery rates from 97% to 99.2% at JFK hub. Delegated team members to monitor DSPs' performance, averting an average monthly loss of $28,500 from exceptions in 2023. Setting strategies with Managment team to achieve a rate of 12% on sorting, 17% on mid-mile, 24% on last mile dispatch cost reduction, optimizing our KPI structure, standardize more than 25 tracking events, and participating in multiple DSPs negotiations in US East coast.

Enhanced the relationship management with luxury rental building's leasing office in 12 major areas in NY and NJ, supported the salesforce to adverting and promoting them on social media for customer acquisition near 2,000 Quarterly. Maintained the customer relationship database and salesforce dashboard, accommodating the latest surging sales and achieving clients’ segmentation.

Researched the click rates, response rate, subscription rate based on the campaign emails to seek potential investor, Managed queries and scripts in SQL to consolidate investor/issuers data and finally reduced the redundant of the database in order to increase the efficiency.