Hao Ming Lee

Networking Managed Services Engineer L2 @ NTT DATA

Country

Malaysia

City

Cheras

Industry

Computer & Network Security

Skill

DDoS Mitigation, Prisma Access, SASE, Network Security, DDoS, Security Policy Management, Content Delivery Network, Load Balancing, Firewall Administration, Root Cause Analysis, Network Segmentation, Cisco Firewall Security, F5 BigIP, Arista Switches, Web Application Firewalls, Catalyst Switches, Cisco Networking, Palo Alto Networks, Fortinet, Firewalls

Experience

Networking Managed Services Engineer L2

NTT DATA

2024-1 - Present · 2 yrs 9 mos

Petaling Jaya

• Resolve L2 network incidents and service requests within strict SLAs. • Perform root cause analysis (RCA) and packet capture for complex outages. • Implement and maintain Fortinet, Palo Alto, and Cisco network and security appliances. • Configure and troubleshoot BGP, OSPF, NAT, and VPN connectivity. • Lead Proof of Concept (POC) activities and large-scale network migrations. • Mentor L1 support teams on technical troubleshooting and best practices. • Author technical documentation, upgrade guides, and troubleshooting workflows.

Network Security Engineer

Pacific Intech Distribution Sdn Bhd

2022-9 - 2023-12 · 1 yr 4 mos

WP. Kuala Lumpur

• Provide L1 technical support and hardware/software installation for client infrastructure. • Manage the escalation process to L2 teams for complex technical issues. • Implement and configure Fortinet security products, including FortiGate, FortiManager, and FortiClient. • Conduct Proof of Concept (PoC) evaluations to demonstrate the value of new security solutions. • Perform routine preventive maintenance, including system backups, patching, and upgrades. • Collaborate with clients to ensure project delivery meets technical specifications.