hans einfalt

* Responsible for the P+L delivery of the B2C business in West and South part of Austria part of the Shell Retail business in Europe. * In this role I led a group of 7 Account Managers in the retail business in Austria. Firstly I put in all my experience, what I learned so far in Shell, optimized our ways of working with our retailers, partnerships and internal interfaces as well. * Secondly we have a strong customer focus on all levels to bring more loyality to our customers on a long term view. * My strong focus was also to extend our network and growing like for like. * During this time I also launched a new retailer concept and on top of that I really leveraged the enterpreneurial behavior of our retailers in Austria as well.

* Responsible for the P+L of the B2C business in the region of Styria of the Shell Retail business in Europe. * Firstly I led a group of 45 retailers in the market, engaged them and convinced these guys to perform on a high enterpreneurial level. * We optimized our customer satisfaction index on the site level and focused fully on our great customer realationship programme. * In this time we also optimized our shop business as well and I worked very closely with different suppliers in the retail market as well. * We really optimized our whole entire network for our customers, where we are showing to our customers "welcome to Shell" on a daily basis.

* Responsible for the P+L of the Fleet B2B business in Austria and Switzerland part of the Shell Retail Business in Europe. * Firstly it was a great experience to see both sides of the coin. * Together we developed a lot of new USP´s and indroduced them down to the market. * On the other hand, I was able to build up a great relationship to our customers and got the confidence from them in a short time. * I led a team of 10 people in Austria + Switzerland and worked very closely with all interfaces in the cards business as well (credit, finance, customer care etc....)

* Responsible for profit +loss (P+L) results and general marketing activities for developing fittings for overhead lines in the Knill Energy Holding group. * Also led a marketing group of 7 people, where we dealt with Europe in this industry. * On top of that, worked very closely with the finance department, with the sales department and of course with the CEO of the group. * Engaging our customers on a high level and giving them the confidence that we are producing "great quality products" in this area - was always my mindset and credo. * In this time I was able to build up a great relationship with the customers as well and of course travelled a lot.

* Responsible for P+L delivery of the B2B business (fuel card) in Austria and Switzerland part of the Shell Retail business in Europe. * In this role I got a one time opportunity to lead our b2b business for both segments fleet and trucks in Austria and Switzerland. * Actually I have an energized team of 9 direct reports and working very closely with all interfaces in the b2b business and building the bridge to the b2c business as well. * On top of that, we are strongly working on new USP´s to bring them as soon as possible to the market and to our customers. * Building up a long term relationship with our customers and also bringing new customers in is also my credo and make them "happy with Shell!"

Working wiht young people in social projects. Activities and Societies: Group Leader for Youth Free-Time Activities