Hannah Duthie

- Conducted approximately 20 client intake calls daily, gathering key case information and ensuring accurate data entry into case management systems to streamline attorney review and case preparation. - Drafted and sent up to 50 emails per day, responding to and processing up to 100 incoming communications, while supporting a team of 16+ attorneys. - Organized legal documents and maintained secure digital filing systems to uphold confidentiality and ensure rapid access to case materials.

- Ensured compliance with safety protocols, verified legal drinking age, and efficiently served alcoholic beverages and food to over 100 guests per shift. - Collaborated in a high-paced team environment, managing 25-50+ orders per hour, while maintaining station cleanliness and replenishing stock to support seamless service. - Processed transactions, closed out checks, reconciled up to $3,000 in daily revenue, and assigned sidework duties to a team of five to ten to optimize closing operations across shifts.

- Provided comprehensive and dynamic customer service by handling up to five daily walk-ins, ensuring accurate e-filing and documentation, and explaining insurance coverage options while drafting 20-30 policies per month. - Handled 60+ calls per day to drive sales, responded to customer inquiries via phone, voicemail, and email, and completed 50+ service tasks daily, maintaining high client satisfaction and policyholder support efficiency.

- Directed and delegated tasks to staff and management team, ensuring optimal performance and financial accuracy. - Managed store operations, including scheduling 45 employees, overseeing inventory, and placing orders. Resolved guest complaints and high-priority service issues, which lead to a 30% increase in customer satisfaction. - Designed and implemented a customized training program, developing and evaluating a management team of six.

Minor: English Dean’s List