Hannah Cheang

Manage a portfolio of corporate client accounts, driving revenue growth through structured pipeline management, opportunity qualification, and sales execution. Develop and execute account plans aligned to client objectives, identifying upsell and cross-sell opportunities to expand account value. Serve as the primary point of contact for client stakeholders, maintaining trusted relationships and ensuring ongoing engagement. Conduct client presentations and solution discussions, supporting clients through purchasing and onboarding processes. Utilise CRM systems to manage client accounts, sales opportunities, and sales forecasting, ensuring pipeline visibility and accuracy. Collaborate with internal teams across product, marketing, and service to support client onboarding, implementation, and issue resolution. Monitor client performance and proactively resolve issues to maintain high client satisfaction and retention.

Delivered customer-focused sales support, identifying client needs and recommending suitable solutions. Provided after-sales support, handling customer inquiries and resolving issues to maintain strong client relationships. Coordinated order fulfillment and payment processing across in-store and digital channels. Supported customer engagement, inventory coordination, and daily store operations.