Hannah Vick

Senior Project Manager @ Olo

About

👋 Over the past five years, I have had the privilege of working in the SaaS restaurant tech space. Helping restaurants grow and adopt technology is something I'm passionate about. I enjoy working with restaurateurs, understanding their unique needs, and helping them surpass their goals. Using technology to doesn't have to be scary or overwhelming! As a Senior Project Manager at Olo, I oversee projects of various sizes. Working directly with brands to ensure their needs are met, expectations are exceeded, and all integrations are implemented correctly and on schedule. I have a long history of building relationships with brands as the former Director of Marketing & Customer Success. Having been apart of a startup environment, I wore a lot of hats and loved it. I was involved in 1:1 conversations with restaurant owners, app setup, marketing apps, and general education about how to use their apps. I was responsible for driving their efficiency, success, and also troubleshooting issues with them. Client success and satisfaction were always a top priority of mine. In addition to helping customers develop marketing strategies for their businesses, I also developed and managed marketing and ad campaigns, webinars, email campaigns, social media accounts and posts, and YouTube content for my previous organization. I am skilled in project management, problem-solving, graphic design, visual design, analytics, customer success/support, user experience, conflict resolution, thinking out of the box, being a team player and critical thinking.

Country

United States

City

Caruthers

Industry

Computer Software

Skill

Project Management, Social Media Management, Leadership, Customer Relationship Management (CRM), Growth Initiatives, Customer Satisfaction, Google Analytics 4, Marketing Strategy, Customer Engagement, Customer Retention, Loyalty Marketing, Teamwork, Written Communication, Attention to Detail, Workload Prioritization, Product Management, Cross-functional Team Leadership, Analytical Skills, A/B Testing, Customer Success

Experience

Senior Project Manager

Olo

2025-10 - Present · 11 mos

Project Manager

Olo

2023-9 - 2025-10 · 2 yrs 2 mos

Interim Marketing Director

Ordrslip

2022-10 - 2023-6 · 9 mos

Worked with clients to help them achieve maximum return on their investment. Providing customized marketing plans and materials for them. Managed the company's Social Media accounts Content planning, creation, and implementation of content Created GTM strategies for new feature launches Collaborated with other departments to identify bugs, propose solutions, test fixes and to launch new features Created graphics and copy for digital ads on Facebook, Google, and YouTube Consistently sent out informative email newsletters to our clients Created customized email marketing campaigns for clients using Mailchimp and SendGrid platforms Created support documentation to assist clients in effectively marketing their apps.

Director of Customer Success

Ordrslip

2022-10 - 2023-6 · 9 mos

Built and maintained partnered account base of over 100 accounts Created monthly reports outlining our sales, retention and churn rate Trained new hires Created comprehensive support documentation to help clients efficiently use their apps and address any problems they may encounter. Supervised and lead a group of customer success team members

Customer Success Specialist

Ordrslip

2021-1 - 2022-9 · 1 yr 9 mos

Provided 1:1 support for customers, addressing their specific needs and issues. Resulting in huge increases of sales in their apps and overall success. Promoted customer satisfaction by understanding their unique needs and implementing and proposing solutions to fit those needs I successfully hosted a webinar that boosted customer sales and increased app usage.

Onboarding Specialist

Ordrslip

2020-5 - 2021-1 · 9 mos

Worked directly with clients to obtain their branding, menus, and business information Diligently managed a set client list through their various stages, always focused on the end goal of going live Configured each client's mobile app to fit their businesses, walked them through the setup and testing phases before going live Built, uploaded and launched apps on the Google Play Store and Apple App Stores.