Hannah M.

• Lead operations for 100+ staff, spanning leads, selection, replenishment, loading, transportation, and inventory. • Created SOPs and training resources, reducing process variation and improving compliance. • Built a safety-first culture by implementing accountability programs and leadership coaching. • Recognized as the go-to trainer and systems expert for cross-departmental collaboration.

Supervise multiple departments during a shift and collaborate with multiple teams to achieve company standards for SLA, KPIs, safety, yard management, security, and budgetary standards. Directed receiving, selection, and shipping operations while hitting strict performance metrics (KPTs). • Collaborated on rollout of new WMS and LMS systems, providing training to teams for seamless adoption. • Trained and mentored staff in transportation planning, customer service, and advanced inventory troubleshooting. • Managed large-scale inbound/outbound projects, improving throughput and cross-team alignment.  Maintained 100% compliance with SOPs by maintaining training matrix and documentation.  Auditing and training efforts resulted in decreasing receiving and shipping errors by 35%.  Mentoring associates helped to increase productivity and employee morale.  Manage the warehouses' maintenance and equipment needs.  Collaborated with multiple departments to create and implement new WMS and LMS software.  Subject matter expert for complex customer service and inventory issues.  Communicate with multiple carriers and suppliers to ensure inventory and trailers were available as needed.  This warehouse is one of a handful within the company that manages inventory from First-mile to Last-mile.  Experience in multiple modes of transportation, and end-to-end visibility and service of goods.  Reduced late orders and customer complaints by 21% over the last year.

 Assisted with major organizational improvements by offering front-line expertise in E-commerce operations.  Oversaw work of 50 + employees each day, monitoring activities and assigning tasks to cover demands.  Improved productivity 40% in 6 months with exceptional team leadership.  Improved department operating costs by 40% within 8 months.  Assisted Operation Manager with improving receiving and, cross dock operations through cross-training and random auditing.

 Improved turnover by 47% through morale-boosting strategies such as employee appreciation days and effective training policies.  Coordinated operations with team of fifty skilled workers, delegating tasks and organizing schedules.  Improved speed of service by 20%, and increased sales by 32% within 6 months.  Improved business operations by tracking trends and adjusting business strategies to better align with needs.  Created an implemented training programs for associates and managers throughout the organization.