Hannah Krisselle

Scope of Work:  Responsible for executing functions listed below for an IBM Services Delivery strategic outsourcing contract. Receive work activity direction from the U.S. RFS Focal, Account Interface Manager, Standard/Complex RFS Manager and/or the Shared Services Sector RFS Horizontal Manager as well as the Global Delivery Manager.  Shared Services Administration & Coordination functions include, but are not limited to the following: o Creation & maintenance of account records and status within the strategic account tool - (Program Management Portal PgMP) o Produces account status reports and metrics, and updates designated database by specified timeframe o Updates Siebel/Salesconnect records when deemed necessary and provides reports as requested by the account o Ensures submission of “Win” notifications once account has signed (tool dependent) - (Program Management Portal PgMP) o Participates in account calls, taking minutes, distribution, & filing of meeting minutes o Recognize complex problems, analyze situations and provide suggested/implemented resolution(s) o Execute tasks to closure (tool dependent)

• Procurement Operations Specialist (Full Buyer) Scope of Work:  Conversion of client's Shopping Cart requests to Purchase Orders (per documented procedures within the established turnaround time)  Purchase Orders to be sent to vendors (PO Release)  Purchase Order Acknowledgement / Confirmation  Purchase Order Modification requests (Amount, Quantity, Delivery Date etc.)  Purchase Order Cancellation / Closure requests  Order Expedite requests  Processing of requests for new vendor set-ups, as well as vendor information changes  Communication with vendors and internal clients for ad hoc matters  Communication with Tactical/Strategic Sourcing Team for Sourcing Process  Trigger an effective execution of the sourcing process as required, according to the value of the purchasing transaction, through an adequate use of the available SAP tools and procedures  Review and resolution of Blocked Invoices (related to procurement activity) due to price mismatches Communicate with: - Commodity Leads (for price blocks) - Receiving Department (for quantity blocks) - Vendors (for incorrect invoices) • Case Management Support Creation and processing/resolution of level two tickets with proper communication to the technical team for issue resolution. • Customer Interface Associate Scope of Work:  Receive help requests from internal clients and suppliers, and answer the requests following established quality standards and protocol (i.e. Procurement and Accounts Payable concerns)  Conduct problem determination for client’s question to obtain appropriate answer or status  Determine appropriate escalation path for level-two/three escalation. Work with the appropriate channels to ensure issue is addressed in a timely manner

Scope of Work:  Monitor, investigate and document IDoc errors between SRM and SAP on a daily basis  Review each IDOC error and provide analysis (RCA) on the reasons for the IDOC failure  Recommend possible solutions / take necessary actions, and contact appropriate team(s) for additional action  Maintain and update vendor information / Process vendor master requests in SAP  Provide assistance to the team for any Account Assignment and Budget-Related concerns