Hannah Gee

- Plan and organise internal events, meetings, and team-building activities - Maintain office budget and manage expenses - Manage executive calendars, including scheduling meetings and appointments - Organise travel arrangements (flights, accommodations, itineraries) - Handle confidential information with discretion - Coordinate executive-level meetings and events - Liaise with internal staff and external stakeholders on behalf of the executive

- Supported the senior leadership team and COO - Undertook all appropriate administrative work to support the senior leadership team including data entry, filing, photocopying and mail distribution - Supported the senior leadership team with recruitment, downloading applications, arranging interviews, and requesting references where necessary - Undertook all work with due regard to the safeguarding and protection of children, and to health and safety requirements including diversity and equality

- Managed schedules, meetings, office functions, and overseen daily operations with up to 400 employees. - Developed the on-boarding experience for each new employee. - Interfaces with IT and facilities to situate new employees in their work environment as efficiently and seamless as possible. - Built relationships with vendors, suppliers, and created more efficient processes for the office. - Managed front of house and was point of contact for all security concerns.

- Directly responsible for delivering exceptional customer service whilst exceeding sales and service targets throughout the customer journey. - Obtaining an excellent knowledge of the resort, area, facilities, and local events. - Supporting the digital service strategy, including social media, by regularly tweeting and responding to customer emails, giving as much support and knowledge as possible. - Regularly solving on the spot, in high pressured environments with language barriers.