hank pyles

senior business analyst @ alliance data

About

New Business Delivery Specialist @ Alliance Data

Country

united states

City

columbus

Industry

banking

Skill

project planning, credit cards, project management, team management, cross functional team leadership, user acceptance testing, creative direction, new business development, analytics, management, business analysis, process improvement, testing, business requirements, sdlc, call centers, vendor management, strategy, risk management, leadership, program management, strategic planning, customer service, visio, analysis, customer relationship management, business process improvement, analytical skills, adobe creative suite, microsoft office, people management, written communication, creative problem solving, ibm db2, client rapport, interpersonal skills

Experience

product manager and test group manager

alliance data

2007-8 - 2011-5 · 3 yrs 10 mos

RETAIL MARKETING - Responsibilities included development and design of new Retail Marketing applications. Shortly after assuming the role, the department experienced a transformation of roles and my eventual assumption of the above listed

senior business analyst @ alliance data

alliance data

1998-1 - Present · 28 yrs 9 mos

data conversion specialist

bank one

1990-9 - 1998-1 · 7 yrs 5 mos

Responsible for data mapping and conversion testing.

business analyst iii

bancone bancone financial card services

1990-10 - 1998-2 · 7 yrs 5 mos

Consult with clients to determine business requirements for conversion and build parameter segments based on mapping from the de-converting system. Validate parameter segments and product set-up. Test and validate conversion output. Develop processes for Production Readiness planning and testing. Serve as SME for multiple parameter segments / applications. Participate in GAP analysis of existing system functionality and the change control management of needed development. TRIUMPH CONVERSION TEAM MEMBER - Coordinated collection related applications for the AARP conversion to the TRIUMPH processing system.

manager - production solutions development

alliance data

1998-2 - 2013-5 · 15 yrs 4 mos

Manage a team of testers responsible for validating new business client set-up and development changes specific to the Retail LOB's related applications. Review of requirements and designs for development changes and assign appropriate resource to complete testing within managed timelines. Participate in various committees and task forces to improve associate satisfaction and morale.

new business conversion and implementation analyst

alliance data

1998-1 - 2007-8 · 9 yrs 8 mos

Support of Sales and IT efforts surrounding New Business implementations and conversions. The position involved travel to client sites to establish confidence and share established project processes used to build the client in the DB2 region. Assist in scheduling daily test meetings and offer direction on task completion and issue resolution related to the User Acceptance Testing. Over $1.5 billion in receivables were successfully converted during my time in this position.

Education

northwestern high school

1973-1 - 1977-1 · 4 yrs 1 mo

university of cincinnati

education

1977-1 - 1978-1 · 1 yr 1 mo

ohio dominican university

business administration

2004-1 - 2008-1 · 4 yrs 1 mo

Completed the necessary course work to acquire a Bachelors Degree in Business Management. The program at ODU taught me a great deal about teamwork, leadership and integrity. Managing both a career and an education improved my time management skills and reinforced the importance of task prioritization."]