Hanif Thotathil

Head Of Division - Smart Solutions & Technical Services @ ABM

About

Technology leader with 24+ years of experience driving digital transformation, customer success, and smart technology adoption. Currently serving as Head of Division – Smart Solutions & Technical Services at ABM, enabling organizations to accelerate their digital journey through IoT, Robotics, AR/XR, and Smart City innovations. I spearheaded the establishment of ABM’s Smart Solutions Division, tapping into emerging technologies and building strategic partnerships with global leaders such as Alibaba Cloud, Oracle, Cisco, HPE, Magic Leap, MileSight, Mapxus and Disrupt-X. These collaborations have delivered impactful AI, IoT, Augmented Reality, and Digital Transformation projects in Saudi Arabia, aligned with the Kingdom’s vision for a connected future. At the core of our innovation is ABIoT (abiot.io) — a leading IoT platform offering a comprehensive Facility Management Solution designed for early adoption and affordability. Through this platform, we help enterprises transition into smarter, data-driven operations. Previously, I led the Technical Service Division at ABM, managing service operations for multinational technology product lines including Toshiba e-Studio MFPs, Barcode Printers, POS systems, Brother MFCs, YSoft SafeQ Solutions, and Contex Imaging. I directed nationwide teams, ensuring SLA compliance, customer satisfaction, and continuous improvement. Key Achievements: Enabled ABM’s Smart Solutions Division, pioneering digital transformation initiatives. Delivered cross-industry IoT, AI, and AR/XR projects through partnerships with global technology leaders. Launched and scaled ABIoT, advancing facility management and smart city adoption. Consistently achieved service and contract targets while improving operational efficiency. Mentored and developed high-performing teams through workshops, training, and leadership. I am passionate about helping organizations embrace the next wave of technology, combining innovation with practical solutions that drive measurable outcomes.

Country

Saudi Arabia

City

Riyadh

Industry

Information Technology & Services

Skill

Problem Solving, Presentations, Organization Skills, Customer Relationship Management (CRM), Customer Interaction, Communication, Coaching & Mentoring, Account Executives, Management, Windows Server, Customer Service, Training, Time Management, Project Planning, Customer Satisfaction, Sales, Technical Support, Call Centers, Team Management, Team Leadership

Experience

Head Of Division - Smart Solutions & Technical Services

ABM

2021-6 - Present · 5 yrs 4 mos

Riyadh, Saudi Arabia

Driving the vision for digital transformation across industries with IoT, Robotics, AR/XR, Prefabricated Data Centers, and Smart City Solutions. Spearheading the launch and adoption of ABIoT, a scalable IoT platform offering Facility Management and Smart Building solutions. Forged partnerships with leading global technology providers including Alibaba Cloud, Oracle, Cisco, HPE, Magic Leap, MileSight, Mapxus, and Disrupt-X. Leading business development, innovation adoption, and cross-industry transformation projects in Saudi Arabia.

National Technical Service Division Manager

ABM

2018-1 - Present · 8 yrs 9 mos

Riyadh

Directed nationwide service management operations for multinational product lines including TOSHIBA e-Studio MFPs, Bar-Code Printers & POS, BROTHER MFCs, YSoft SafeQ Solutions, and Contex Imaging. Successfully led a high-performing customer service team, ensuring SLA compliance, customer satisfaction, and continuous service excellence. Developed and executed training programs to keep service teams up to date with new product launches and technical developments. Collaborated with cross-functional divisions to integrate solutions, generate business opportunities, and improve organizational performance. Maintained effective service operations by forecasting demand, optimizing contracts, and improving inventory management. Acted as a key liaison with principals for unresolved technical issues, ensuring timely resolution and continuous improvement.

Senior Manager Technical Services

ABM

2017-12 - 2018-1 · 2 mos

Riyadh

Productively manage and effectively execute the service management and call handling for OA product lines of TOSHIBA e-Studio MFP's, YSoft SafeQ MPS, envision TEC 3D Printers, Bar-Code Printers & POS, BROTHER MFC's and Faxes, ROWE Largeformat Scanners & Printers Contex Imaging Products. Managed and monitored a highly motivated team to constantly and successfully achieve all the goals set by our stakeholders.

Regional TSD Manager

ABM

2007-10 - 2012-2 · 4 yrs 5 mos

Arabian Business Machines Co, A Member of the Olayan Group and the Distributor for Toshiba Office Automation, Notebooks & Brother MFC’s, Faxes is one of the leading OA providers in Saudi Arabia. Functioning as a Regional (Technical Service Division) Manager, Central Region, Riyadh., with following core capacity and responsibilities

Technical Supervisor

ABM

2005-10 - 2006-3 · 6 mos

Riyadh

Team Leader for Riyadh North Service Team

Service Manager

Al Wataniah Office Equipments

1997-4 - 2003-3 · 6 yrs

Al Wataniah Office Equipments is a leading provider of Maintenance Services for a range of Office Equipments in the Government and the Corporate Sector for the Western Region of Saudi Arabia. In 1997 April, I was recruited for this company as a Project Engineer, for a Refurbish Project of more than 65 Machines. This included Toshiba BD 9240, 7910, & Toshiba 7560, 7550, 6550, 5010, 5020, 4010, Canon NP 6650, NP 4050, Lanier 6272, Konica 6192, 5370, Ricoh 6645, 7650 Xerox 5824, 5038 Models at The King Abdul Azeez & Umm-Al-Qura Universities.

Customer Support Engineer

HCLTech

1994-10 - 1997-4 · 2 yrs 7 mos

Bangalore

I started my career as a Customer Support Engineer (CSO), with HCL Limited (now HCL Technologies) in 1994 at Bangalore, and through stringent and competitive / appraisal systems, consistently grew to be designated as Senior Engineer (TSG), for Bangalore and Up-Country Locations.

Education

MIT Sloan School of Management

Implications for Business Strategy

2021-10 - 2022-3 · 6 mos

The focus is on three key AI technologies: machine learning, natural language processing, generative AI, and robotics. Key AI technologies and their business implications, equipping you with the knowledge and the confidence you need to transform your organization by converting uncertainties regarding AI into impactful opportunities for business growth.