Haneen H.

Elite Guest Relations | VIP & Luxury Hospitality • Deliver exceptional service to VIP and elite guests. • Manage reservations, special requests, and personalized experiences. • Build strong relationships and ensure guest satisfaction.

• Warmly welcome guests upon arrival and assist with check-in/check-out processes. • Ensure guest satisfaction by providing timely assistance and thoughtful service. • Handle guest inquiries, complaints, and requests with professionalism and efficiency. • Coordinate with various departments to ensure smooth service delivery. • Maintain updated knowledge of property facilities, local attractions, and events to assist guests. • Collect and act on guest feedback to continually improve service quality. • Uphold brand standards and contribute to a positive, guest-focused culture.

As a Senior Reservation Agent with a proven track record in managing bookings, optimizing reservation processes, and delivering exceptional customer service. Skilled in using reservation systems, handling VIP clients, and ensuring seamless guest experiences in the hospitality industry.

Dedicated Airport Service Agent with experience in passenger assistance, check-in procedures, and ensuring seamless airport operations. Skilled in customer service, problem resolution, and upholding airline standards to enhance the travel experience.

Experienced General Public Specialist with a strong background in public relations, event coordination, and community engagement. Skilled in managing communications, organizing events, and collaborating with government agencies to enhance public outreach and awareness.

Special Degree in Business Administration (Law) Gained a strong foundation in business management and legal principles, with practical skills that support a career in hospitality and guest relations. Key areas included: • Understanding contracts, compliance, and customer agreements in service industries • Developing strong communication, negotiation, and conflict resolution skills • Applying business strategy and organizational management to improve guest services • Building a professional approach to client satisfaction and service excellence This background helps me provide professional, efficient, and legally aware guest support, ensuring both outstanding experiences for clients and smooth operations for hospitality organizations.

• Actively contributed to humanitarian efforts supporting children’s rights and well-being. • Participated in outreach programs, awareness campaigns, and community engagement activities. • Supported initiatives aimed at education, health, and emergency relief for underprivileged communities. • Collaborated with a team of dedicated volunteers to promote UNICEF’s mission and values.