Michael Kelley

• Efficiently picked, packed, and shipped wholesale orders to ensure timely delivery. • Digitally printed t-shirts and apparel to fulfill both wholesale and e-commerce orders. • Managed inventory levels and processed daily e-commerce orders for production. • Coordinated large shipments, enhancing operational efficiency at Kid Dangerous in Los Angeles.

Brought in to assist with reorganization of two warehouse operations. Helped implement ShipHero WMS and supported physical layout improvements to streamline inventory flow. • Supported day-to-day inventory control, cycle counts, and spot checks • Helped reduce picking errors and improve fulfillment speed

Led the launch and operations of the first U.S.-based warehouse for this international luxury fashion brand specializing in evening wear. Oversaw all aspects of day-to-day warehouse management, including picking, packing, and shipping. Key responsibilities included: • Managing all B2B outbound order activity for domestic and international retail partners • Driving efficiency through tracking and analyzing metrics across picking, packing, receiving, and returns • Maintaining high standards of quality control across all warehouse operations Played a critical role in building scalable processes to support the brand’s growing presence in the U.S. market.

• Responsible for restructuring warehouse setup, formulating system for efficient flow through the warehouse. • Converted warehouse to new WMS(Ship Hero) and creating automation rules for various scenarios. • Responsible for all day to day warehouse activities. • Inventory control, performing cycle counts and spot checks. • Created and maintained replenishment reports. • Captured order fulfillment metrics to drive efficiency in picking, packing, inbound, and returns. • Quality control of all aspects of warehouse.

Led daily warehouse activities at a tech-enabled fulfillment center. Supported team training and process improvements. • Developed and enacted SOPs for inbound/outbound departments. • Helped facilitate move to new warehouse. • Shared expertise and knowledge with other FCs in company. • Raised production standards of outbound teams by 20%. • Focused on meeting KPIs and improving pick/pack efficiency • Responsible for Los Angeles operations performance KPIs. Identify and track key city level metrics and plan continuous improvement efforts. • Use UPS experience and data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities. • Hire, train, coach and motivate employees. • Responsible for setting managing the team's goals.

• Supervised a large team of associates of up to 50+ during peak volume periods. • Took on manager responsibilities when manager was absent, including opening and closing facility independently. • Quality controlled multiple departments concurrently. • Experienced in leading outbound, inbound, and inventory control departments. • Managed supply coordination for multiple clients.

• Responsible for inbound trailers, staging and positioning and route sorting and distribution within the warehouse. • Oversaw sorting, processing and quality control of over 10,000 packages per hour. • Supervised between 10 and 40 people each day. • Promoted UPS services along routes and cultivated relationships with customers providing expert service and sales. • Delivered between 80 to 370 packages per day in both residential and business areas. Skills acquired at UPS: • Adapt well to new technology, allowing me to perform my job in the most efficient way. • Managerial skills as supervisor. • Ability to coordinate large shipments and workers to generate greater efficiencies for UPS. • Recognized for customer relations and developing new business with customers along routes.