Hande Iskan Dincgor

Digital CRM Solution Project Lead @ Turk Telekom

About

Project Lead of the Digital Product Project Managing IT Projects and Demands with Agile Methodologies Providing Jira Agile Management Trainings Team Leader of Data Quality Team Managing Data Quality Projects for Residential Customers. Managing UATs and Billing Control Process 10+ years experienced in Telecommunication. End-to-end Project management experience. 4 years experienced in Production and Business Planning. Siebel-CRM Programs expertise. Specialties: Project Management Managerial Skill, Team Management, Data Quality & Management Process Improvement & Optimization, Siebel-CRM, Order Managment Systems Business Analyze

Country

Germany

City

Hamburg

Industry

Telecommunications

Skill

BT Yönetimi, Gereksinim Yönetimi, Çevreyle Uyum Becerisi, BT Dönüşümü, Bilgi Teknolojisi, JIRA, Organizasyonel Liderlik, Liderlik Gelişimi, Web Projesi Yönetimi, Çeviklik Testi, Liderlik, E-ticaret, Zaman Çizelgesi, Kullanıcı Onay Testi, Sürekli İyileştirme, İş Analizi, Gereksinim Analizi, Proje Teslimi, Microsoft Office, Proje Planlama

Experience

Digital CRM Solution Project Lead

Turk Telekom

2022-5 - 2025-10 · 3 yrs 6 mos

IT Product Owner

Turk Telekom

2021-3 - 2022-5 · 1 yr 3 mos

Senior IT Business and System Analyst

Turk Telekom

2015-5 - 2021-3 · 5 yrs 11 mos

Performance&Data Management Team Leader

Turk Telekom

2013-10 - 2015-4 · 1 yr 7 mos

Türkiye

• Responsible for writing test cases and execution of Pre Launch Tests and User Acceptance Tests on preproduction environment • Responsible for the quality of customer datas in CRM systems. • Analyzing and improving the processes on Siebel CRM system for providing the data quality. • Leading Residential VIP Processes Project • Leading e-billing processes Project • Strengthening the performance and quality of the team and managing the expectations of the team.

Performance&Data Management Specialist

Turk Telekom

2010-1 - 2013-9 · 3 yrs 9 mos

İstanbul, Türkiye

• Business Analyst in PGM1 Project for Turk Telekom (Siebel, CW and Granite) • Experience in analyzing, writing use cases and testing CRM Systems and Billing Systems • Controlling the data regularly, ensuring that data quality is sustained, performance measurement and reporting are processed properly, solving any detected problems by contacting with related departments • Analyzing and improving the processes on Siebel CRM systems for providing the data quality. • Leading Residential and Corporate Customer Deduplication Project

Business Planning Specialist

Turkcell Global Bilgi

2008-7 - 2009-12 · 1 yr 6 mos

İstanbul, Türkiye

* Making sophisticated and comprehensive financial plans that are the basis of Annual Operating Plan(AOP) or Best Estimate. * Providing comprehensive tables and charts to be used for making sense of investment strategies. * Following up comparison of budgeted and realized figures for a lot of parameters such as operational key performance indicators, FTE(Full Time Equivalent), financial efficiency and “FTE/Head Count” ratio (The template prepared is used presently by all planning and monitoring team members in Turkey and in Ukraine).