Hana Hanzlikova

Office Manager @ Flashbay

About

I'm an Office Manager with 4+ years of experience keeping a company moving: from employee onboarding and supplier management to event coordination and everything in between. I'm the kind of person who notices what needs doing before anyone has to ask, and I take genuine pride in being the person a team can rely on.Before moving into office management, I worked as a receptionist in a fast-paced London restaurant and as a nanny for a high-net-worth family — roles that sharpened my ability to stay composed under pressure, communicate with people at all levels, and adapt quickly to whatever the day brings.What I bring to a team assistant or business support role:→ Executive & C-suite support — diary and calendar management, travel booking, inbox handling, confidential correspondence, and report preparation→ Office & facilities management — end-to-end operations, supplier liaison, H&S compliance, procurement, and expense management→ HR & onboarding coordination — absence tracking, new starter processes, job postings, and employee communications→ Project support & cross-functional support — working across departments to keep priorities on track and teams well-supported→ Event planning & logistics — company events from concept to execution→ Process improvement & operational efficiency — proactively identifying ways to streamline day-to-day operationsI'm fluent in English and Czech, hold a First Aid at Work qualification, and am comfortable working with tools including Microsoft Office Suite, Oracle NetSuite, Wrike, Slack, and Zoom.I thrive in roles where no two days look the same, and I genuinely enjoy the work of making people's lives easier — whether that's a busy executive, a new starter on their first day, or a colleague who just needs something sorted.

Country

United Kingdom

City

London

Industry

Marketing & Advertising

Skill

Customer Relationship Management (CRM), Team Coordination, Microsoft Office, Receptionist Duties, Childcare, Day Care, Customer Service, FOH, Business Support, Office Administration, Team Assistance, Skilled Multi-tasker, Communication, Administrative Assistance, English as a Second Language (ESL), Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Windows, Microsoft Outlook

Experience

Office Manager

Flashbay

2023-11 - Present · 2 yrs 11 mos

Greater London

Provide reception services as the first point of contact, welcoming visitors and handling external phone enquiries Ensure smooth day-to-day office operations Organize facilities and building maintenance, record office expenses, and raise relevant purchase orders Provide administrative support to the department heads Manage employee absences (annual leave, sick days) using the internal HR system Greet new employees and ensure they have the necessary materials for training Offer administrative support to the warehouse team Liaise and manage relationships with third-party suppliers Order office stock, including snacks, breakfast items, and office lunches Ensure compliance with Health and Safety legislation Coordinate meetings, including arranging drinks and refreshments Book travel tickets and accommodation for employees Manage incoming post, sign for parcels, and coordinate courier deliveries Keep employees informed about office-related matters and benefit schemes Preparing reports for the Sales Director Manage incoming emails and forward them to the appropriate sales manager Assist with minor IT issues as needed Support departments with ad hoc tasks and handle employee requests Organize company events, including setup, catering, and logistics Assist with paralegal tasks when required Support the accounting team with payroll-related data (leave, new starters, leavers) Coordinate employee onboarding processes

Office Coordinator

Flashbay

2022-1 - 2023-11 · 1 yr 11 mos

London Area, United Kingdom

Receptionist

The Cinnamon Collection

2021-8 - 2021-11 · 4 mos

Greater London

Provided customer service to 100-200 customers per shift Managed booking orders, checked table availability, and processed client requests Greeted customers professionally, addressing enquiries via phone, email, and in-person Prepared reports for management, ensuring kitchen and staff were informed of special events, allergies, and dietary restrictions Maintained a clean and welcoming lobby area for guests

Nanny

HNWI-Private

2019-8 - 2021-7 · 2 yrs

Greater London

Cared for and managed the daily routines of two boys, aged 10 and 11, including cooking, transportation, and cleaning Assisted with homework in subjects such as Mathematics, English, Science, Art, Design & Technology, and Computer Science Followed parents' instructions on schedules, chores, discipline, and free time Supported home-schooling, house management, and handled ad hoc errands during the pandemic, demonstrating adaptability