Han Han

o Spearhead Great China Area clients (Temu, TikTok, SF Express, Aukey etc.) last mile product (USPS network) design, implement solutions to client’s pain points, provide feedback during product development, and lead go-to-market for new product solutions o Author and manage business requirements document (BRD), collaborate closely with tech and platform teams to launch and iterate product features in timely manner o Lead Maersk as a Carrier (“MaaC”) product design, including harmonized tracking events, unified tracking number, Maersk native label design, and utilizing data analytics to define performance goals for segmented product’s SLA across cross border and local to local business models o Act as the Voice of Customer in collaboration with cross-functional teams in legal, product, tech, operations and management team

o Expand fulfillment center network into new Canada market by establishing 3PL partnership as the 2nd fulfillment center of in North America, and reduce last mile cost of fulfilling from the US by 70% on average per each Canadian sales order o Optimize first leg (ocean FCL shipping) cost by leveraging intermodal transport to directly ship to the port of destination of US 3PL warehouse, and reduce first leg cost from origin port to destination warehouse by 38% (or by $3,500 per 40’ container) o Manage 3PL fulfillment partner operation and KPIs, maintain on time outbound rate 99.5%, and work with key stakeholders for damage shipments and build solutions for each case by reducing from 2% damage rate to 0.3%

o Initiate last mile zone skipping program to directly induct into secondary distribution center of last mile partners via FTL, and improve lead time of the corresponding area by 1.5 days, 4-working-day achieving rate from 17% to 69%, while maintaining the original budget o Maintain strong vendors relationships with each service providers, ensure each vendors to meet SLA goals, mitigate operational risks, and iterate product features o Optimize USPS Parcel Select/Parcel Select Lightweight solutions by transitioning from national carriers (e.g. UPS Mail Innovation, DHL eCommerce) into DDU drop-off carriers to improve transit lead time by 1.5 days on average o Define and develop premium last mile solution by introducing regional carriers or FirstClass/Priority Mail to further enhance delivery lead time in selected/metropolitan areas to meet Next-Day/2-Day delivery with 95% achieving rate o Lead sorting center project by collaborating with external and internal key stakeholders, ensure successful launch of CaiNiao first parcel sorting center in the US within ten months period

o Automate order batching execution from manual processing to system automatic execution in WMS and improve from 3-hour manual processing to 1.5-hour system processing o Prioritize storage location sequencing by type of equipment, level of rack, space between racks, layout and zoning etc., implement differentiated order picking strategies for different order types, and improve efficiency per capita by 16% o Purchase, install and implement automation belt conveyor for packing station, improve efficiency per capita by 10%, streamline outbound area by 15% to semi sort by last mile carrier

o Build up Alibaba CaiNiao partners ecosystem in the US and empower 3PL partner capabilities o Monitor daily order processing operation, including 24-hour fulfillment rate > 99.5% , 72-hour line haul rate > 99.5%, 24-hour custom clearance rate > 99.9%, and trouble shoot issues and facilitate solutions to urgent cases o Develop and optimize logistics solutions for export-to-China channel (first-leg, port-to-warehouse, bonded warehouse solution/global fulfillment service, end-to-end direct-ship for overseas merchants)

o Market research on cloud computing service in China for the last 2 years o Data collecting on 34 video conference software companies on sales, business scopes, and customer feedback o Final presentation for SVA Technologies, Co., Ltd. purchase project, limited into 3 best companies as candidates