Hamza Migadde, MEM

Technical Project management for new product/service introduction into the network. Planning and execution of testing regimes on the network. Acceptance testing and handover to the customer. Project risk mitigation and management. Creating standard Method of Procedure for network activities during project rollouts. Knowledge transfer Developed problem-solving abilities Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes. Assisted supervisors in setting clear goals, establishing priorities, Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates. Implemented robust security protocols to protect sensitive data from unauthorized access and potential breaches. Provided expert technical support to staff members experiencing difficulties with telecommunication equipment or systems. Conducted regular risk assessments to proactively address potential vulnerabilities within telecommunications infrastructure before they became critical issues. Monitored service quality to support customer needs and promote loyalty. Monitored and analyzed system performance, such as network traffic, security and capacity. Implemented continuous integration and deployment strategies Mentorship and career growth opportunities for junior colleagues Championed the adoption of cloud-based technologies. Advise management, business and technical staff on solutions using specific domains or technology. Successfully delivered multiple high-profile projects on time, ensuring client satisfaction Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.

Collaboration with 3rd level support and Product line engineers to solve complex network issues and escalations. Part of the Care activities was competence transfer. I enabled the local teams with the new technologies to improve on their support capabilities. Customer Network Project Implementation I enabled the local teams with the new technologies to improve on their support capabilities. Enhanced customer satisfaction by promptly addressing and resolving technical issues. Streamlined troubleshooting processes for increased efficiency and faster problem resolution. Collaborated with cross-functional teams to improve overall product performance and reliability. Provided top-notch customer support, ensuring timely resolution of complex technical issues. Assisted customers with software installation, configuration, and troubleshooting, Analyzed failure data to identify trends and recommend improvements for enhanced product quality and user experience. Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability. Established strong relationships with customers through regular communication and follow-ups. Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner. Mentored junior engineers, sharing best practices that contributed to improved team performance over time. Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents. Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations. Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to clients. Provided primary customer support to internal and external

My responsibilities were installation and supervision of sub-contractors hired by Alcatel during project roll out. Installation and supervised installation for BTS/ RF and Transmission/ Microwave dishes. Commissioning and Integrating BTS sites to the network. Commissioning, panning, and aligning MW links based on both E1 and IP and integrating the link tothe transmission network. Routing of BTS/RF sites from remote locations back to the BSC via transmission. I did transmission link upgrades for 3G network by adding E1 capacity and upgrading links from 1+0 to 1+1

Data Pipelines Spatial Data Quantitative Data Analysis Predictive Analytics and Machine Learning