Hamza Ahmed

I am an experienced IT and Telecommunications Technician with a strong background in network engineering, cloud computing (Azure, AWS), and IT Service Management (ServiceNow). Throughout my career, I've held key roles at Wald Hotel am See GmbH, UPM Biochemicals GmbH, and OTIS GmbH, delivering reliable IT solutions and exceptional technical support. At Wald Hotel am See, I focused on software and hardware installation, configuration, and first-level technical support, ensuring seamless IT operations. At UPM Biochemicals, I expanded my expertise in ITSM management, cloud computing, and IP telephony support, playing a crucial role in infrastructure migration and server management. My role at OTIS GmbH involved network troubleshooting, performance monitoring, and assisting with network upgrades. Currently, as a System Administrator at UPM Biochemicals, I manage complex IT environments, deploy Laboratory Information Management Systems (LIMS), and integrate advanced laboratory machines.