Hameed Jadoon - (Microsoft® Certified)

Microsoft® Certified Technology Specialist with over 14 years of experience in the Higher Education IT Sector, possessing a robust academic background with an MS in Computer Software Engineering. I have been a key contributor to the operational efficiency of COMSATS University Islamabad. My technical expertise includes managing software services that support large-scale environments (over 37,000 students and 2,100 faculty members). With a track record of implementing scalable, adoptable and secure solutions, I specialize in driving digital innovation and optimizing business processes. Key Achievements: - Management of University ERP System: https://cuonline.cuiatd.edu.pk - Developed and Managed an ERP Systems, automating key university processes such as Admission, Course Registration, Examination System, Date Sheet, Timetable, Scholarships, Human Resource Management System, Finance and Accounts Management System, Inventory and Assets Management System and more. - Implemented key modules like Student Information System (SIS), Learning Management System (LMS), OBE System, Research Management, Accreditation Management, Quality Enhancement System etc. - Introduced advanced reporting tools, dashboards and automated workflows to streamline academic and administrative processes Development Tools: - Microsoft ASP.NET Framework, ASP.NET Core MVC, Razor Pages - Microsoft Identity Framework, Web API, ADO.NET, Entity Framework - Microsoft Power BI, Azure (App Services, Virtual Machines) - PHP, Python, GitHub, GitLab, Swagger, Postman, BrowserStack, Apache JMeter Database Tools: - Microsoft SQL Server (2014/2019/2022), Oracle PL/SQL Developer, PostgreSQL - SQL Server Configuration, Database Architecture Design, Reporting Services - Stored Procedures, Views, Triggers, Functions, SQL Server Agent Job, Backup & Recovery Others: - Server Configuration, MS Office 365 - Change Management, Risk Analysis, Issue Logs - Agile, Scrum, Waterfall Methodologies - Moodle, Canvas

At iENGINEERING Pvt. Ltd my Responsibilities are Requirement Gathering from Client, System Analysis and Design (Database and Application Designs) Software Development and Quality Assurance of Product. I am using Microsoft .NET Environment (ASP.NET, C#, AJAX, Web Services) with Microsoft SQL Server 2000/2005/2008. I was also Responsible for following Activities: • Implementation of Requirement Management (REQM) Phase i.e. Client Coordination, Existing Processes Analysis, Requirement Gathering and Analysis, Feedback on Client’s Requirement, Design of Software Application and Database, Management of SRS and Implementation of New Requirement, Management of Change Request Process • Implementation and Management of Project Planning (PP) Phase i.e. Develop and Manage Project Plan, Project WBS, Effort and Size Estimation, Risks Analysis and Planning, Develop Software Process Development Guide, Tracking and Monitor of Project Plan • Ensure the Quality of the Software Development Life Cycle Deliverables • Implementation of CMMI Processes, Procedures and Activities on Projects • Develop Software Design Diagrams Using UML Modeling

At ZTE Software R&D Center Islamabad I worked on “PTCL Billing & Customer Care” Solution, which is one of the Biggest Projects of Information Technologies in the Pakistan’s History. It will enable PTCL to Control Frauds, Centralize Customer Care, Billing, and Receivable, on Demand Billing, Bill generation via Web, Call Centre, Product Management and User Interaction. This Project is Successfully Deployed in the Pakistan. My Responsibility was Requirement Gathering and Analysis, Client Coordination, Existing Processes Analysis, Data Collection & Migration, Testing & Validation, GAP Analysis and System Implementation Process & Plan, Training Schedules, Customer Support and Implementation of CCS Module in Whole Country (North, Central and South Region). I was Leading following Sections for Customer Care System Module: • Database Issues Testing and Maintenance on Daily Basis • New Requirements Management and Implementation • Reviews the URS and SRS Documents of the System • Client Coordination and Existing Processes Investigation and Analysis • GAP Analysis and Reviews of CCS System with PTCL Stakeholders • Test the New Versions of CCS Application according to Different Testing Techniques • Implementation of QA standards and Procedures to Improve System Efficiency and Minimize Bugs of System

MS in Computer Sciences Software Engineering (18-Year Education) Won HEC Scholarship of MS Program