Hamed Fagih

Led and implemented 4th Ecommerce Tomoh Project to help fast growing SME's to accelerate their businesses by providing Strategic plans, Best Practices and Solutions. Led, designed and implemented National Ecommerce Platform NEP which has 10 services that are designed for all SME's segments (Not in Ecommerce, beginner and Advanced) to enable them to venture into well established Ecommerce Journy. Led and implemented various projects to attract SME's into Ecommerce and build their capabilities by providing consultations, knowledge and guidance. Interpreted SMEs' needs and introduced services to fit specific requirements. Listened and responded to SME's requests and forwarded necessary information to superiors. Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs. Organized and analyzed primary and secondary research to understand industry, market and companies trends. Created and developed detailed work plans to meet business priorities and deadlines. Developed effective improvement plans in alignment with goals and specifications. Met project deadlines without sacrificing build quality or workplace safety. Managed projects from procurement to commission.

E-Commerce Management Experience: Manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns. Partner with key cross-functional teams to ensure all relevant organizational goals and implications are factored into e-Commerce projects. Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing. Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction. Discuss with the shipping companies the integration requirements and plan the implementation with the technical team. Work closely with payment gateways to get the certification after closing the integration part. Worked closely with Marketing and Purchasing departments to produce content strategies for optimized placement of product images and videos. E-Commerce Technology Operations Management Experience: Provide technical guidance or support for the development or troubleshooting of systems. Improve the development and the operations process. Observe system functioning to verify correct operations and detect errors. Oversee the daily performance of systems. Prepare reports or correspondence concerning project specifications, activities, or status. Project Management Experience: Communicate with staff or clients to understand specific system requirements. Prepare Document design specifications, installation instructions, and other system-related information. Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system. Testing & QA Engineering Experience: Design test plans, scenarios, scripts, or procedures. Test system modifications to prepare for implementation. Document software defects, using a bug tracking system, and report defects to software developers. Development Experience: Write, design, or edit web & non web content, or direct others producing content.