hamad kooheji

Recruited to provide top-notch customer service to both internal and external customers. Processed credit card, personal loans, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. Assisted Branch Manager in creating and updating customer services policies. Prepared weekly reports for Branch Manager. - Participated in implementing new paperless process, resulting in streamlined operations. - Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy. - Received numerous accolades from Head of Branch Managers for consistently providing excellent service and tactfully resolving sensitive issues.

Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, reconciliation, monthly reports, customer service, and security and safety in accordance with the Bank's objectives. Achieved new depositor and loan business; provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance and staff motivation; achieved individual and branch goals through new business, referrals and retention of account relationships. Provided leadership, training and supervision; delegated day to day operations and other branch personnel’s. Performing duties in the absence of the Branch Manager or other such management capacities as directed by the All Branches Manager or Head of Retail.

Activities and Societies: None