Hallie T.

Support the Group CHRO in executing HR and SEA (Social & Environmental Affairs) priorities across regions, providing structured, high-impact support at Group leadership level while ensuring cross-regional alignment, execution discipline, and stakeholder clarity. Key responsibilities: • Partner with the CHRO on Group HR and SEA initiatives, supporting 3-year roadmap planning, annual priorities, KPI tracking, and governance alignment • Coordinate and manage Group-level and Core Leadership Team meetings, including agenda planning, executive materials, meeting documentation, and follow-up on actions and deliverables • Act as a central coordination point across multiple regions, ensuring timely alignment, clear ownership, and consistent execution of HR initiatives • Support HR transformation projects (e.g. job grading, performance management frameworks, organizational effectiveness initiatives) through structured tracking, documentation, and stakeholder coordination • Prepare and manage executive communications, leadership announcements, and presentation materials with a strong focus on clarity, accuracy, and professionalism • Plan and execute complex multi-country executive travel, supplier summits, and leadership offsites, aligning logistics closely with business and strategic objectives • Serve as a trusted liaison between the CHRO, senior leaders, and regional HR teams, maintaining confidentiality and strong governance standards Bilingual & regional stakeholder engagement: • Provide bilingual (English & Mandarin) support to engage Chinese-speaking stakeholders across Greater China and Southeast Asia • Support cross-border collaboration by translating and contextualizing executive communications, HR materials, and meeting discussions • Bridge language and cultural nuances to facilitate effective communication with China-based leadership, suppliers, and regional teams

• Managed a portfolio of enterprise maritime clients across the Greater China region for digital payment solutions, acting as the primary point of contact for both operational and commercial matters • Led end-to-end client onboarding and implementation, working closely with Chinese-speaking clients to ensure smooth setup, integration, and adoption of payment platforms • Acted as a key liaison between clients and internal teams (product, operations, compliance), bridging language and operational gaps to deliver successful implementations and resolve complex payment issues • Drove client retention and satisfaction through proactive engagement, issue resolution, and regular performance reviews • Identified upsell and cross-sell opportunities, contributing to revenue growth across the client portfolio

• Managed a portfolio of SME and corporate clients across trade finance and factoring solutions, acting as the key point of contact for both commercial and operational matters • Maintained >95% client retention through strong relationship management, proactive engagement, and effective issue resolution • Structured tailored financing solutions to support clients’ cash flow needs while balancing risk and commercial objectives • Drove portfolio growth through upselling, cross-selling, and deepening existing client relationships • Collaborated with internal teams (credit, operations, legal) to ensure smooth onboarding, deal execution, and ongoing client servicing

• Originated new business opportunities within the trade finance space through direct outreach, partnerships, and referral networks • Built and managed a pipeline of prospective clients, converting leads into long-term business relationships • Conducted client needs analysis and proposed customised financing solutions aligned to business growth and working capital requirements • Negotiated commercial terms and worked closely with credit teams to structure and close deals