Halina Grice

As Deputy General Manager, I work closely with staff, families, and external professionals to coordinate care planning, staff rotas, medication management, and admission and discharge processes. I actively participate in multidisciplinary team meetings and oversee a range of administrative responsibilities. I pride myself on delivering excellent customer service by communicating effectively with both prospective and existing residents, ensuring their individual needs and preferences are met. I am committed to providing a safe, comfortable, and supportive environment for residents while fostering strong collaboration within the team. My background in public security administration, combined with experience across different care settings, allows me to bring a diverse perspective and a proactive approach to leadership and problem-solving. My responsibilities also include conducting internal audits and implementing corrective actions identified during the auditing process. I have extensive experience in rota planning, ensuring appropriate staffing levels and the correct skills mix at all times. In addition, I oversee staff training compliance, ensuring all mandatory and statutory training requirements are fully up to date. I work closely with the Home Manager and the company’s senior management team to support the effective operation of the home and the continuous improvement of care standards.

Key tasks: Supporting Home Manager: Assisting the Home Manager in various aspects of management, including decision-making and policy implementation. Medication Management: Ensuring that residents receive their medications as prescribed, maintaining accurate records, and monitoring for any adverse reactions or interactions. Staff Rotas: Creating and managing staff schedules to ensure adequate coverage at all times. Training of New Staff: Facilitating the training and orientation of new employees, ensuring they are equipped with the necessary skills and knowledge to provide high-quality care to residents. Communication with Healthcare Professionals: Liaising with GPs, pharmacies, occupational therapists, social workers, and other professionals involved in the care of residents to coordinate treatment plans. Safeguarding Residents: Implementing protocols and procedures to safeguard residents from harm, including abuse, neglect, and accidents. Team Building: Fostering a positive and collaborative work environment among staff members through team-building activities, open communication, and recognition of achievements. Regular Meetings: Holding regular meetings with staff members to discuss updates, address concerns, and solicit feedback on ways to improve operations and resident care. Communication with All Departments: Maintaining open lines of communication with all departments within the nursing home, including nursing, administration, housekeeping, and maintenance, to facilitate coordination and collaboration. Communication with Regional Management: Providing updates and reports to regional management on the performance and needs of the nursing home, and implementing directives and policies from higher management. Overall, the role of Deputy Manager at Albany Nursing Home was multifaceted and requires strong leadership, communication, and organizational skills to ensure the highest level of care for residents and smooth operation of the facility.

My journey at Albany Care Home was progressing through various roles and taking on increasing responsibilities. My career progression and the skills I've developed along the way: Care Assistant: Started as a care assistant, gaining hands-on experience in providing direct care to residents. Developed skills in personal care and daily living support for residents. Senior Care Assistant: Promoted to the role of Senior Care Assistant, demonstrating leadership qualities and the ability to supervise and support other care staff. Assumed responsibilities such as delegating tasks, overseeing care plans, and ensuring quality care delivery. Care Lead: Advanced to the position of Care Lead, indicating a deeper level of involvement in the coordination and management of care services. Took on responsibilities such as staff training, care planning, and communication with residents and their families. Managed care staff, including staff rota planning, to ensure efficient operation and coverage of care needs. Care Home Assistant Practitioner: Achieved the role of Care Home Assistant Practitioner, reflecting a higher level of expertise and competence in the care field. Worked alongside nurses, administering medications, and providing more advanced care services. Developed professional and communication skills, enabling effective interaction with residents, families, and other healthcare professionals. Played a key role in training staff, ensuring that they have the necessary skills and knowledge to provide high-quality care. Engaged in care planning, collaborating with other professionals to develop comprehensive care plans tailored to individual residents' needs. Maintained open communication channels with residents, their families, and external stakeholders to ensure their needs are understood and addressed effectively. Upheld high standards of care, prioritizing the well-being and comfort of residents while adhering to regulatory requirements and best practices in the field.

Main responsibilities: Manage the registry office of the Military Economic Unit, ensuring efficient handling of confidential documents. Distribute documents to relevant parties within the unit and maintain strict confidentiality protocols. Register incoming and outgoing strictly confidential military information, adhering to established security procedures. Foster close cooperation with all military departments within the unit to facilitate smooth information flow. Support the General Chief of the unit with daily plans and administrative tasks. Utilize strong IT skills to effectively manage and organize digital documents and information. During this time I developed many skills, including: Excellent organizational and multitasking abilities to handle a high volume of documents and tasks efficiently. Strong attention to detail and adherence to confidentiality protocols. Exceptional communication and interpersonal skills to collaborate effectively with various military departments. Proficient IT skills, including experience with document management systems and office software. Ability to work independently and prioritize tasks effectively. Understanding of military procedures and protocols is an advantage.

Working within the HQ of the 16th Pomeranian Mechanized Division entailed a range of responsibilities across various departments, each with its own specific focus and tasks. Operational Department: Responsible for planning and coordinating military operations within the division. Preparation of orders, directives, and operational guidelines for deployment and manoeuvres. Liaison with subordinate units to ensure effective communication and implementation of orders. Handling sensitive and classified information related to military operations and national security. Civil-Military Cooperation Department: Facilitating communication and collaboration between military forces and civilian authorities. Developing strategies for civil-military cooperation in various operational scenarios. Engaging with local communities to address civilian needs and concerns during military operations. Foreign Registry Office: Managing documentation and communication with foreign entities and governments. Processing diplomatic correspondence, agreements, and protocols. Facilitating international cooperation initiatives and joint exercises with partner nations. Safeguarding confidential information related to foreign relations and diplomatic activities. In all departments, collaboration with department chiefs and other staff members was essential for effective coordination and execution of tasks. Given the nature of the work, handling strictly confidential information was paramount, requiring adherence to security protocols and practices to ensure data protection and national security interests are upheld. Overall, working within the HQ of the 16th Pomeranian Mechanized Division involved a blend of strategic planning, operational execution, interdepartmental coordination, and safeguarding sensitive information to support military readiness and national defence objectives.

Working as a clerk in the Personnel Department at the Headquarters of Multinational Division Centre-South during the peacekeeping mission in Iraq was a significant responsibility. My role involved close cooperation with the American company TITAN, which provided local translators for the Multinational Division's needs. My daily tasks included generating and managing reports relevant to the department's operations. These reports covered personnel assignments, rotations, leave requests, and other administrative matters essential for the smooth functioning of the division. Additionally, my role required close and daily communication with troops from all participating nations in the mission. This communication had been crucial for ensuring that personnel matters were effectively coordinated and that the mission's objectives were being met efficiently. My work played a vital role in supporting the overall mission in Iraq by ensuring that personnel management and communication processes ran smoothly within the Multinational Division Centre-South.