Halie Skara

- Manage client accounts and serve as the primary point of contact for project communication and strategy. - Coordinate cross-functional teams to deliver marketing projects on time and within scope. - Build and maintain strong client relationships by understanding partner needs and translating them into actionable project plans. - Lead onboarding and project kickoff processes for new clients to ensure smooth collaboration and clear expectations. - Identify workflow improvements to increase team efficiency and improve the overall client experience. - Track project performance and communicate updates to both internal teams and external stakeholders.

- Led daily operations of a high-volume bakery, managing staff, scheduling, inventory, and customer experience. - Trained and mentored team members on service standards, operational procedures, and product knowledge. - Built strong customer relationships by addressing concerns, resolving issues quickly, and ensuring consistent service quality. - Coordinated with ownership and vendors to maintain inventory, manage supply orders, and support business operations. - Identified opportunities to improve workflow efficiency and streamline daily processes. - Maintained compliance with food safety and health regulations while ensuring a safe and organized work environment. - Developed leadership, communication, and problem-solving skills in a fast-paced service environment.

Deliver excellent customer service in high-pressure scenarios, manage reception, coordinate patient flow, utilize SmartFlow and Ezyvet systems, handle administrative tasks including document signing and financial collections, manage communications via phone and email, aid in end-of-life services, facilitate record management, and maintain effective staff-client communication.

Oversaw front-of-house operations, led staff training, controlled labor costs, programmed POS systems, facilitated communication between service and kitchen staff, tracked inventory, ensured dining area maintenance, distributed tip wages, and managed reservations and events.

Established COVID-19 safety protocols for high-profile clients' tours (including Harry Styles, Journey, TOTO, and Netflix/Kat Williams), managed inventory, maintained client relationships, organized event logistics, coordinated healthcare communication, troubleshooted efficiently, and conducted daily testing (350-750 tests) using rapid antigen and PCR methods.

Excelled in communication during high-stress situations, efficiently managed time for emergency response, maintained accurate patient records and medication dosages, resolved complex problems under time constraints, delivered excellent customer service to patients and families, and trained numerous new employees in emergency department procedures and protocols.