Haley Houston

I manage scheduling for 5 providers across Family Health, OB, and Weight Loss clinics. I onboard and educate new patients, manage intake, maintain medical records in Greenway and Updox, and triage patient calls. I also order supplies, handle product sales and billing, train new employees, and coordinate care with outside offices. I wear many hats and keep things running smoothly across three busy departments.

- Manage calendars for 5 providers and nurses across three departments: Family Health, OB, and Weight Loss. - Conduct onboarding consultations for all new weight loss patients, providing program education and product recommendations. - Input and organize patient records using Greenway and Updox; upload external records and maintain accurate charts. - Triage patient calls, route messages, and schedule appropriate appointments. - Order and maintain inventory of clinical and office supplies. - Train new hires in complex multi-department operations; independently manage administrative functions. - Process supplement and product sales; handle payments and forward to billing office. - Liaise with outside offices to ensure seamless patient care and coordination.

I supported students with behavioral and developmental needs by using behavior intervention strategies, assisting in crisis situations, and helping them succeed in school settings. I also recorded behavior data, supported classroom instruction, and coordinated with social workers, CPS, and law enforcement during student crises. I loved building trust with kids who needed extra care.

- Supported behavior management programs and assisted staff with crisis intervention and conflict resolution. - Supervised students in varied settings (classroom, hallways, playgrounds, transportation). - Applied behavior modification techniques, including restraint when necessary. - Collected and charted behavioral data for program planning and administrative use. - Coordinated with outside agencies (law enforcement, CPS) during student crises. - Completed clerical duties such as meeting scheduling and documentation for administrators.

- Oversaw all store operations, including daily opening/closing procedures, staff supervision, inventory control, and customer service. - Recruited, hired, trained, scheduled, and managed a team of sales associates to ensure optimal staffing and performance. - Managed store finances including payroll, accounts, and daily cash reconciliation. - Monitored and maintained inventory levels; placed supply and product orders to ensure consistent stock and merchandising standards. - Consistently met or exceeded monthly sales goals by motivating staff, optimizing merchandising, and leading promotional events. - Delivered outstanding customer service, resolved escalated issues, and ensured a welcoming, professional store environment. - Maintained corporate compliance with audits, training requirements, and sales reporting.

I ran all aspects of store operations—hiring, training, scheduling, managing inventory, handling payroll and finances, and ensuring we hit our sales goals. I built a strong, high-performing team and kept the store running smoothly while delivering great customer service every day.