Hal Cross

• Manage business operations for City Wide Facility Solutions across metro Atlanta, enhancing client relationships. • Resolved customer complaints promptly, ensuring satisfaction through effective communication with Night Managers. • Proactively generated leads, increasing sales opportunities and capturing non-contract revenue from commercial projects. • Established a new FSM position, successfully retaining existing customers and fostering new client relationships.

Hired to oversee daily operations of a niche firm specializing in wayfinding for office complexes, county projects, and large hospitals focused on visual cues, including physical signs. Commanded two senior project managers and an administrative assistant and led supply chain, logistics, and vendor management. ➣ Optimized organizational efficiency, streamlined processes, and implemented strategic initiatives to drive business growth and expand the company’s brand in the market. ➣ Instituted and fostered a positive collaboration, accountability, and continuous improvement culture.

Accountable for day-to-day operations and presided over a ten-person staff (including two doctors) for a boutique children’s dentistry office, providing best-in-class dental care and unique treatment options. ➣ Worked collaboratively with a project manager to design and complete the successful construction of a new office, identifying several flaws in the design that were corrected and saved significant costs. ➣ Monitored and managed monthly budgets, including expense control and financial reporting. Provided quarterly financial, medical, and customer service reports to the COO and other senior leadership. ➣ Stayed updated on industry regulations and implemented necessary changes while ensuring strict compliance with healthcare regulations and standards.

Oversaw regional daily operations for a growing residential pool company. Supported management and field teams, offering expertise in knowledge, part supplies, and customer support. Ran payroll, invoicing, and all customer support services to ensure seamless operations. ➣ Grew the customer base by over 50% in six months while eliminating turnover by improving the culture. ➣ Spearheaded leadership and staff recruitment, interviewing, training, and retention efforts, ensuring a cohesive and capable workforce. ➣ Designed and optimized routes for the field team to maximize service efficiency throughout Atlanta, leveraging route-tracking software and maps to facilitate effective dispatching. ➣ Continuously enhanced the customer base, expanded the team, and optimized supplies while sustaining a positive Net Operating Income (NOI), showcasing a commitment to growth and operational excellence.

Aided in $20 million RFP creation, HR policies and procedures, and creating training processes.

Earned multiple promotions with increasing leadership responsibilities as part of a market-leading parking services company. Directed daily operations, leading staff hiring, training, development, and performance management. ➣ Increased Net Operating Income (NOI) by 15% within 12 months while managing 18 monthly budgets for multiple locations, including payroll, project expenses, and overhead. ➣ Identified, proposed, and completed several $25,000 projects in collaboration with senior leadership. ➣ Hand-picked to oversee all human resource functions for 114 locations, 45 managers, and 615 employees for four months for all of Orange and Los Angeles Counties. ➣ Supervised a diverse team of 35 office, valet, shuttle, and field members as a commercial site manager. ➣ Established and rolled out training curriculums for both group and one-on-one team meetings. ➣ Instituted comprehensive COVID-19 protocols for staff and customers during a global pandemic, resulting in retention of several key stakeholders in our portfolio. ➣ Identified, proposed, and successfully executed various projects and budgets across 20 locations. ➣ Reported to the senior client operations managers and vice president levels, showcasing exceptional communication and collaboration acumen at multiple organizational hierarchies.

Trained teams on maintenance and safety equipment and oversaw all large-scale hotel maintenance needs.

Created and ran in-depth engineering reviews of each room to correct potential issues before guests noticed them.

Collaborated with every internal department nationwide to ensure each guest had an exceptional experience.

Vital team member that was instrumental in helping the hotel earn the Malcom Baldrige Award. This is a national quality award that recognizes U.S. companies across multiple industry sectors for performance excellence.