Hajer Taher

Assist customers with technical inquiries and effectively resolve issues. Diagnose and troubleshooting technical problems through phone and email support. Provide guidance on product usage, installation, and maintenance. ➢ Addressed customer inquiries, achieving high satisfaction ratings. ➢ Resolved technical issues, reducing average resolution time by 30%. ➢ Maintained an average customer satisfaction (CSAT).

VOLUNTEER ACTIVITIES Translation, Transcription, Interpreting & Proofreading (French, English, Arabic) for my partner's colleagues and friends & Teaching French language for my neighbor's children.

News gathering - writing articles and stories (I have two articles published under my name) - Proofreading and checking articles for accuracy - Translating and Interpreting - Covering events.

• Diagnose and resolve software issues for users via phone, email, and remote access tools. • Contribute to reduce support resolution time by improving response and resolution time and increasing customer satisfaction. • Contribute to improve system stability by collaborating with the development team to fix bugs and reducing system downtime. • Test software features to ensure they meet user requirements and function as expected: Functional Testing • Identify bugs and issues introduced by new updates or patches: Regression Testing • Assist with installation, configuration, and troubleshooting of software applications. • Contribute to enhance user experience by reducing average ticket closure time. • Create and update user documentation which achieved to decrease repetitive queries. • Conduct onboarding and training sessions for new software support personnel and new employees.

• Answer phone calls with a courteous and professional tone. • Greet and welcome visitors ensuring they are promptly attended to. • Manage visitor sign-ins, issuing visitor badges, and notifying relevant staff of guest arrivals. • Ensure that all visitors sign in and follow security protocols. • Maintain a record of who is entering and exiting the building. I assisted the Travel & HR team in their daily tasks. ==> I played a key role in supporting both HR and travel Team functions which improved overall team productivity.

EXECUTIVE ASSISTANT - MULTIVAC TUNISIA • Streamline executive's calendar which helped increase in available focus time for strategic planning. • Taking minutes and notes, ensuring follow-up on actions, and providing summaries to the executive. • Acte as the primary point of contact between the executive and other departments, employees, or external stakeholders. • Coordinate complex international travel for the executive and team, including multi-city trips across more than one continent, without any logistical issues. • Plan and organize events for more than fifty participants with very good satisfaction feedback from attendees. • Make travel arrangements (flights, hotels, transportation, and visas for both domestic and international trips) • Ensure that office operations run smoothly, manage supplies, office equipment and supervise the cleaner. • Built good professional relationships with key stakeholders. • Manage travel budgets, tracking receipts, and submit expense reports on behalf of the executive. • Maintain confidentiality of high-level corporate information, financials, contracts, and personal details of the executive.

• Handle all Administrative requests for Staff and Directors. • Make reservations for hotels ensuring the best rates and availability. • Confirm bookings & coordinate with service providers to ensure all reservations are correctly recorded & confirmed. • Negotiate rates with vendors and suppliers to achieve cost savings for the organization or traveler. • Ensure all travel arrangements comply with the organization’s travel policies and procedures. • Provided real-time support during a major travel disruption such as weather event ensuring all travelers were rebooked and reached their destinations with minimal delay. • Establish strong partnerships with travel vendors and earn priority booking and exclusive offers that enhance the travel experience for employees. • Prepare expense reports for travelers, submitting them for approval by the finance department. • Event organization with collaboration of services providers.

• Helping with the management and organization of client’s events such as conferences, meetings & workshops. • Supervising hostesses in organizing an event before, during and after the event in order to ensure everything runs smoothly.

• Manage the administrative tasks of the sales department and assist with selling facilities. • Work cooperatively with the other operations Staff and assist with management of Hotel Events. • I replaced the HR assistant in scheduling and conducting interviews to identify the most qualified candidates, and subsequently providing the shortlisted candidates to the HR Manager for final review.

• Provide essential administrative support, such as answering phones, responding to emails, and greeting visitors.

• Answering calls and handling customer inquiries. • My role involved assisting customers by providing information, troubleshooting problems and ensuring that every customer has a positive experience. • Meet KPI's such as handling a specific number of calls per hour.