Haiyi Li

• Led the Global Payroll Client Success organizational transformation as a member of SLT to align client success resources from previously structured around products and geographies to currently around clients and globally. • Provide strategic leadership to a team of ~50 Client Success Managers across Americas, EMEA and APAC regions supporting some of the largest and most complex Global Payroll clients headquartered in Americas totaling ~$400M revenue. • Lead the organization to pro-actively engage assigned clients and ADP operational entities and business functions, ensuring a positive client experience which intentionally drives client retention and growth. • Responsible for identifying, assessing and developing talent to ensure the organization is continuously evolving.

• Provided strategic leadership to the organization responsible for service account management for some of the largest and most complex clients in the ADP portfolio. • Led the organization to pro-actively engage assigned clients and ADP operational business entities on service matters, ensuring a positive service experience which intentionally drives NPS promoters and client retention. • Responsible for identifying, assessing and developing talent to ensure the organization is continuously evolving.

• Provided strategic leadership to cross-border development team, pro-actively engage clients to identify requirements and operational entities on business readiness, creating a differentiated value proposition and positive product experience for global time integration with global payroll. • Engaged in annual and quarterly product planning/prioritization, manage to established objectives, modify priorities in line with changing business demands and be a point of escalation for issues or blockers. • Worked with all key business functional areas to ensure organizational alignment for new product introduction and launch.

• Planned, scheduled and controlled activities of Design Partner & Pilot Programs spanning Product, Sales, Marketing, Implementation and Field Services to ensure projects are completed on time and successfully. • Drove Product Management transformation initiative by leading Purpose project, defining project scope and deliverables, developing project plan and presenting Purpose Statement to senior management. • Collaborated with Product Owners to deliver product portfolio driving 15% sales & 13% revenue growths, developing product strategy for Automation as a Service and gathering voice of the client via interviews.

• Developed & executed client advocacy & retention program across Sales, Service, Finance, Marketing, Implementation and Management, achieving 185% revenue growth & 100% retention of $7M client base. • Established cross-functional communications including client meetings, minutes and executive briefings to ensure quality QBRs were held with clients and collaborated with cross-functional teams on deliverables. • Managed contract renewal projects evaluating historical pricing scenario/margin, additional business potential, competitive threat and market pricing to ensure contracts were renewed on time and profitably.

• Led global cross-functional team of 17 to create HCM definition for ADP driving the communication and alignment with internal and external stakeholders on transformation from payroll to HCM provider. • Managed planning and execution of annual Senior Leadership Meeting projects, acted as primary interface for the project sponsors and functional owners achieving >80% in NPS and YOY increase. • Prioritized investment and accelerated growth of ADP businesses by identifying portfolio roles based on market / business assessment and return on investment, resulting in spin-off of Dealer Services.

• Led cross-functional team of 24 to plan & execute technical services transformation program aligning ~300 associates in 8 service centers, saving $2.6M and providing consistent associate and client experiences. • Collaborated and communicated with Service Leadership, Field operations and IT, conducted workforce planning and standardized operating procedures, tools, processes and service metrics. • Identified, escalated and resolved issues critical to program success, provided monthly status reporting to Executive Governance Council and achieved program goals on time and under budget.

• Led departmental BPI efforts to develop and implement standard global selection and orientation process using lean methodologies and Value Stream mapping. • Designed internal job posting system and applicant tracking processes compliant with regulation, created staffing standard work and delivered trainings to HR in 55 locations. • Evaluated and selected outsourcing vendors, implemented applications to automate HR processes.

• Responsible for the LDP cost center budget of $2.9M, managed 20 MBA leadership associates includes pay, performance, management development and hire/fire responsibilities and provided regular feedback.

• Executed outsourcing program across 5 factories resulting in a cost reduction of $250,000.

• Prioritized investment and accelerated growth of the franchisee portfolio by identifying portfolio roles.

• Led variable pay project, reduced no. of plans by 50%, proposed plan changes resulting in 20% savings. • Managed a global team of 30 and the outside vendor to develop the biennial employee satisfaction survey.

• First Prize Coca-Cola and Sumitomo Corporation Scholarships • Best Entries of the International Students’ Competition at the 28th International Management Symposium in Switzerland • First Prize team award at Business Simulation Contest in Unilever Business Camp