Haisley Zhu

Overseas Channel Operations @ Narwal Robotics

Country

China

City

Shenzhen

Industry

Furniture

Skill

Business Development, Customer Retention, Customer Relationship Management (CRM), Data Analysis, Global Delivery, Business Process, Sales Growth, Sales Performance, Sales Operations

Experience

Overseas Channel Operations

Narwal Robotics

2025-9 - Present · 1 yr 1 mo

Shenzhen, Guangdong, China

Overseas Sales Support

Dobot Robotics

2024-7 - 2025-8 · 1 yr 2 mos

Shenzhen, Guangdong, China

Full process sales support from inquiry to delivery. Business data analysis to follow up on sales trends and project pipelines. 1. Order Management & Risk Control: Managed overseas order fulfillment cycle, resolving shipment/quality exceptions. Monitored payments ensuring on-time delivery. 2. Performance Analytics: Tracked KPIs (product/region/country) across weekly/monthly/quarterly cycles. Generated executive reports driving data-backed decisions. 3. Client Engagement & Pre-Sales: Hosted client visits: product demos, factory inspections, opportunity identification. 4. Cross-functional Collaboration: Mitigated business risks through proactive inter-departmental escalation.

Overseas Account Manager

FS.com

2024-1 - 2024-6 · 6 mos

Shenzhen, Guangdong, China

1. Inquiry Handling: Responded to inquiries with quotes. Resolved product/delivery concerns. Recommended solutions to close deals. 2. Order & Relationship Management: Processed orders and after-sales support; tracked shipments/usage; identified upsell opportunities. 3. Business Development: Executed client acquisition strategies; nurtured relationships; explored new leads to drive repeat sales. 4. Performance Achievement: Self-generated 3+ new client contacts with >$5K USD in potential orders during internship.